Where to Turn for Government Services
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COVID-19: Where to Turn for Government Services

Knowing which level of government can help you when you need services or information can be confusing. During a situation like the COVID-19 pandemic, each level can play a different role in getting you the help you may need. Below is a selection of topics that may become important to you as the pandemic continues, along with links to websites for more detailed information. We hope this can help:

Windsor-Essex County Health Unit

  • Restrictions and guidelines
  • Testing and self-assessment
  • Local updates
Health Unit website: www.wechu.org

Municipal Services (City of Windsor): 

  • By-law enforcement
  • Customer service (311/211)
  • Employment and training services
  • Fire and Rescue Services – www.windsorfire.com
  • Forestry
  • Garbage and recycling collection
  • Housing and homelessness
  • Huron Lodge long term care
  • Museum Windsor
  • Ontario Works
  • Parking enforcement
  • Parks and trails
  • Property taxes
  • Provincial Offences Act (POA)
  • Recreation centres and programming
  • Roads, sewers and sidewalks
  • Traffic signals
  • Transit Windsor
  • Water and Utilities – ENWIN – www.enwin.com  
  • Windsor Police Services – www.windsorpolice.ca  
  • Windsor Public Library – www.windsorpubliclibrary.com  
  • Windsor-Detroit Tunnel – www.windsortunnel.com  
  • YQG Windsor International Airport – www.yqg.ca  

City of Windsor website: www.citywindsor.ca  
City of Windsor and COVID-19: www.citywindsor.ca/covid-19  

Provincial Services (Province of Ontario):

  • COVID-19 testing, price gouging enforcement, definition of essential workplaces
  • Highways
  • Hospitals
  • Housing
  • Justice and provincial courts
  • K- 12 Schools
  • Law enforcement and corrections
  • Municipal Property Assessment Corporation
  • Post-secondary education
  • Provincial Parks
  • Public health orders
  • Social Services supports for employees and employers

Province of Ontario website: www.ontario.ca  
Province of Ontario and COVID-19: www.ontario.ca/covid19   

Federal Services (Government of Canada)

  • Airports
  • Borders
  • Child Benefits
  • Emergency funding (e.g. C.E.R.B.)
  • Employment insurance (E.I.)
  • Income tax
  • International travel
  • Mortgages
  • RCMP and military
  • Safety enforcement
  • Student loans
Government of Canada website: www.canada.ca  

Government of Canada and COVID-19: www.canada.ca/covid19