Payment for the pickup must be received in advance.
4.How do I pay?
Credit card (Visa/Mastercard): This will be done at time of booking over the phone with 311.
Cash/debit: After booking the pickup with 311, you will be directed to one of the Customer Care Centres.
Payment must be received no later than the Friday of the week prior to your scheduled pickup date, otherwise your service will be cancelled without notice.
5.How do I know what day my items will be picked up?
When you call 311 to book a pickup, you will be provided available dates for your zone.
There will be two collections in each zone per month. See zone map.
6.Where do I place my items for pick up?
All bulk furniture items must be placed at the curb no earlier than 7:00 p.m. the night before and prior to 6:00 a.m. the day of your scheduled pick up.
There will be no alley collection for bulk furniture items.
7.I paid for my item(s) and had them out on the right day and time but they were not collected; now what?
If your items have been left behind, please call 311.
Cancellation requests must be received no later than the Friday of the week prior to your scheduled pickup date. After this time no cancellations/refunds will be issued.
Refunds will be processed within 30 days by cheque only.
Cancellations must be made by the person who initially booked the pickup.
11.I forgot to put my material out; can I get a refund?
No.It is the homeowner’s responsibility to place bulk furniture items at the curb no sooner than 7:00 p.m. the night before and prior to 6:00 a.m. the day of your scheduled pickup.
