Contact Information

Transit Windsor welcomes your comments in any format.

By Phone:

For general information, call 311.
For detailed inquiries, call 519-944-4111.

In Person:

Transit Centre

3700 North Service Road East (at Central)
Hours of Operation:
Monday to Friday: 8:30 a.m. to 4:00 p.m.
Saturday, Sunday and statutory holidays: closed

Windsor International Transit Terminal (WITT)

300 Chatham Street West

Hours of Operation:
Monday to Friday: 8:00 a.m. to 8:00 p.m.
Saturday, Sunday and statutory holidays (except Christmas Day): 8:00 a.m. to 6:00 p.m.
Christmas Day: closed

By Mail:

Transit Windsor
3700 North Service Road East
Windsor, Ontario  N8W 5X2
Canada

Lost and Found

Forgot something on the bus?

In response to the COVID-19 pandemic, Transit Windsor's lost and found department is temporarily closed. However, if you have lost a critical item (for example, wallet or purse) please call 519-944-4111. If your item has been found, pickup arrangements will be discussed with our customer service department.

Customer Feedback

We value your input and look forward to hearing from you.

You may register a complaint, compliment or suggestion by calling 311, calling Transit Windsor at 519-944-4111 or emailing tw@citywindsor.ca.

The following information is required for follow up:

  • Bus route (e.g. Crosstown 2)
  • Location and direction of travel
  • Date and time of incident
  • Bus number, if possible (3 or 4 digit number located inside the bus just above the driver)
  • Description of the driver
  • Your name and telephone number

A report is filed based on the information we receive. An operations supervisor will investigate the incident and will call or email you back with the results within five (5) working days of the report date.