Contact Information
Transit Windsor welcomes your comments in any format.
By Phone:
For general information, call 311
For detailed inquiries, call 519-944-4111
In Person:
Transit Centre
3700 North Service Road East (at Central)
Open weekdays, Monday to Friday, between 8:30 a.m. and 4:00 p.m. (Closed on weekends and holidays.
Windsor International Transit Terminal
300 Chatham Street West
Open daily from 7:00 a.m. until 9:00 p.m., 364 days a year. Open Christmas Day from 9:00 a.m. until 5:00 p.m.
By Mail:
Transit Windsor
3700 North Service Road East
Windsor, Ontario N8W 5X2
Canada
Lost and Found
Forgot something on the bus?
Note: During the COVID-19 pandemic, as a precaution against the spread of coronavirus, lost and found items will be kept in storage. However, you can not retrieve any items at this time. Check back for updates. Thank you for your understanding.
All items found on Transit Windsor vehicles are catalogued and stored for a period of 30 days. The City assumes no responsibility for passengers' belongings, which shall remain at all times the responsibility of passengers.
To find out if we have your article, please call 519-944-4111, extension 2221. If your item has been found, pickup arrangements will be discussed with our customer service department.
Customer Feedback
We value your input and look forward to hearing from you.
You may register a complaint, compliment or suggestion by calling 311, calling Transit Windsor at 519-944-4111 or emailing tw@citywindsor.ca.
The following information is required for follow up:
Bus route (e.g. Crosstown 2)
Location and direction of travel
Date and time of incident
Bus number, if possible (3 or 4 digit number located inside the bus just above the driver)
Description of the driver
Your name and telephone number
A report is filed based on the information we receive. An operations supervisor will investigate the incident and will call or email you back with the results within five (5) working days of the report date.