Accessibility Plan and Feedback

2024-2027 Accessibility Plan and Feedback

Transit Windsor's Accessibility Plan outlines a commitment to providing barrier-free public transportation for all residents. With a focus on dignity and equal opportunity, the plan encompasses various aspects including employment, built environment, Information and Communications Technology , communications, procurement, program delivery, transportation, training, and consultations. Ensuring compliance with relevant legislation and standards, Transit Windsor continuously strives for improvement through stakeholder engagement and feedback mechanisms. Key highlights include accessible terminals and buses, comprehensive employee training, and transparent consultation processes. By prioritizing inclusivity and accessibility, Transit Windsor aims to create a safe, reliable, and welcoming transit experience for all passengers, irrespective of their abilities.

Mission Statement

Our mission is providing safe, reliable, and affordable public transit for the community through continuous improvement in customer care, environmental stewardship, and employee excellence.

Accessibility Statement

Transit Windsor is dedicated to providing every passenger with a barrier-free experience that ensures every resident, regardless of their abilities, have the same opportunity to travel comfortably and safely on every bus. 


Transit Windsor welcomes ongoing feedback on its Accessibility Plan, and the implementation of its action items. Members of the public may provide feedback and offer input on:

•    The contents of the Accessibility Plan.

•    How the accessibility plan is being implemented.

•    The barriers encountered by persons with disabilities that use our services.

•    Proposals for new ways of improving on our service and accessibility.

•    Ensuring accountability and transparency in our planning, the commitment to improve accessibility, and the implementation of the plan.

Feedback can be submitted by mail, telephone, e-mail (, in person, and any other means used to communicate with the public with acknowledgement of receipt. Feedback can also be provided anonymously if requested. The information and comments gathered from complaints offers invaluable lessons in better understanding how persons with disabilities are treated, the full spectrum of their lived experience, and how this informs policy and practice. In reporting on our progress, feedback plays a crucial role in identifying barriers and how those barriers are removed. 

Members of the public, associations representing the interests of persons with disabilities, and employees of Transit Windsor are encouraged to provide feedback on the accessibility plan, accessibility progress report and/or feedback process as well as to request alternate formats of these documents, as desired by contacting:

311 Windsor City Services

Transit Windsor may also be contacted through its website, social media platforms, toll free number, in person, or by ground mail.

•    Local Number: 311 in Windsor or 519-255-CITY(2489)

•    Mailing address:

Transit Windsor

3700 North Service Road East

Windsor, Ontario

N8W 5X2


You can download the 2024-2027 Accessibility Plan

Transit Windsor Accessibility Plan - Final V2.pdf