Payments and Reimbursements
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Payments and Reimbursements

Payments for child care, Rent Bank, overpayments and reimbursements can be made using the following methods:

​By mail: ​In person:
​Social Services Administration
P.O. Box 427, Station A
Windsor, Ontario
N9A 6L7
​400 City Hall Square East, Suite 301
Windsor, Ontario
     * Cash
     * Debit
     * Money Order (payable to the City of Windsor)
     * Cheque (payable to the City of Windsor)

Sponsorship Repayments:

  • Sponsors who are in pursuit of sponsoring a family member for immigration purposes may be required to re-pay social assistance funds before their application can be further processed. Sponsors must contact the Retroactive Budget Clerk in Social Services to make these arrangements and to secure proper documentation for this purpose.
  • Sponsors should call (519) 255-5200, ext. 5423 to discuss their sponsorship repayment needs.

In Windsor call 311 for general information.  For detailed inquiries, call Accounts Receivables at (519) 255-5200 ext. 5170.
Fax:  (519)  255-7748

In Leamington call (519) 946-9988
Fax:  (519) 322-3529 or toll free at 1-866-763-1222

Drop off at Customer Care Centres: 

Required documents or letters can be dropped off at any of the Customer Care Centres located in the various wards of the city.  Please visit our Customer Care Centres page for a listing of participating locations and hours of operation