Coronavirus (COVID-19) Update on City of Windsor Services

Effective March 21, 2022, Windsor joins the Province of Ontario in easing further COVID restrictions in alignment with new public health measures. Mask use is no longer required by visitors entering most City facilities. To learn more about the provincial reopening process for the COVID-19 pandemic, visit Reopening Ontario.

The City of Windsor service adjustments listed below are up to date according to instructions under the current provincial designation.

Status of Municipal Buildings

Buildings at 350 City Hall Square West, 400 City Hall Square East and 2450 McDougall are open, but appointments are strongly encouraged, and self screening will be necessary for anyone entering. Signage will be visible at entrances.

The building at 400 City Hall Square East remains open to the public for service at some federal and provincial offices, as will any other building with self-contained leased space to non-City tenants (Mackenzie Hall and Gino and Liz Marcus Community Complex). This is subject to change.

For City of Windsor services and information, residents can call 311 between 8 a.m. and 4 p.m., Monday through Friday (holidays excepted), or they can download the 311 app, email 311@citywindsor.ca or use 311online.ca to send requests 24/7 (though responses will be processed at the hours noted above).​

Please see below for more information in the City of Windsor Service Adjustments section.

Masks/Face Coverings

The municipal mask by-law has been lifted as of March 21, 2022, and masks are no longer required in most municipal buildings. Mandatory masking requirements will remain in effect for select settings, such as public transit, health care settings, long-term care homes, and congregate care settings.​

COVID-19 General Information

For health information and local guidelines related to COVID-19, please visit the Windsor-Essex County Health Unit including:

  • Questions about COVID-19 testing
  • How to report COVID-19 complaints
  • How to book your vaccine appointment
  • Precautions to protect yourself against COVID-19
  • What to do if you or a family member has to self-isolate

City of Windsor Service Adjustments:

Building Department

The City of Windsor Building Division has been and will continue to be accepting all permit applications. In-person site inspections will be performed on construction sites and virtual/remote Inspections will be performed live from an off-site location. Please refer to the letter below for more details:

Building By-Law Enforcement

By-law Enforcement

Municipal services have resumed for all compliance and enforcement matters relating to regulatory by-law enforcement. The general public is encouraged to file their concerns by calling the 311 Contact Centre.

Council Services (Office of the City Clerk)

  • Freedom of Information applications will be accepted electronically as well as in person. To avoid wait times and lengthy delays in processing your application, citizens are strongly encouraged to make an appointment. Visit our Freedom of Information and Protection of Privacy page for details.
  • ​Commissioner of Oaths is available by appointment only. Email clerks@citywindsor.ca or call the 311 Customer Contact Centre for information.
  • ​Marriage licence applications will be accepted electronically as well as in person. To avoid wait times and lengthy delays in processing your application, citizens are strongly encouraged to make an appointment. Visit our Marriage Licences page for more details.
  • Civil ceremonies are being performed by appointment only. Please contact the Clerk's Department for the latest information at clerkvitals@citywindsor.ca by email.
  • Windsor City Council and committee meetings:
    • Windsor City Council will remain in a virtual-only format for any delegations until further notice.
    • Up-to-date meeting schedules, minutes and agendas can be viewed on our City Council Meetings page.
    • All City Council meetings can be viewed live on our streaming platform.
    • Anyone wishing to provide comment on agenda items prior to the meeting is asked to contact clerks@citywindsor.ca by email.
    • Anyone wishing to be a delegation at a council meeting is still able to do so by contacting the City Clerk's office​ by noon on the Friday before the meeting they wish to attend. Participation options and contact information can be found on the City website.

Economic Development (Office of the Chief Administrative Officer [CAO])

All economic development services are available. On-site meetings and visits will be considered on a case-by-case basis. The processing times for community improvement plan (CIP) applications and business incentives may be increased. Questions can be directed to Milan Vujanovic, Senior Economic Development Officer at 519-890-0453 by phone or mvujanovic@citywindsor.ca by email.

Engineering

No public-facing services will be offered (e.g. street opening permits, encroachments etc.). Limited service will be provided to development applications, engineering, E.I.S. and drafting. E-services will continue to be offered. Construction will continue.

As a result of COVID-19, the City of Windsor has agreed to waive permit and annual fees for this sidewalk cafe season in an effort to support local restaurants and small businesses. In order to operate a sidewalk cafe, one must obtain an annual permit. See Sidewalk Cafe FAQ for further details.

Finance (Office of the City Treasurer)

The following services will be maintained:

  • Payroll services
  • Accounts payable services
  • Information Technology (I.T.) Help Desk
  • I.T. network security
  • Enterprise support services

Property Taxes
Please visit the Taxes and Assessment page on our website for the following information:

  • Property tax payments and customer service requests
  • 2022 property tax schedule
  • How to pay your property taxes without attending City Hall
  • Information about your property taxes
  • What to do if selling/purchasing a property
  • How to register for, change or cancel your pre-authorized payment plan

If you have further questions about property taxes, please contact 311 or reach us at propertytax@citywindsor.ca by email.

Fire and Rescue

Emergency services continue. Inspections and Public Education activities to resume where appropriate.

Garbage, Recycling and Yard Waste

While garbage and recycling collection are continuing as normal, we would ask that residents keep 6 feet (2 metres) away from collectors. Also, all garbage-related by-laws still apply, i.e., must be in acceptable containers, can not be overflowing, must be under 44 pounds, etc. Yard waste collection is continuing on its regular schedule,

Please also note updated guidelines on the Essex-Windsor Solid Waste Authority's Safe Waste Management/COVID-19 page to help keep our workers protected while they perform this valuable service. General info can be found on our Waste and Recycling page.

Public Drop-Off Depot is open to the public, however, delays can be expected. The rodent program will continue; street sweeping program and litter bin collections are operating on a reduced service level; and special event services will be offered for approved events throughout the city.

Environmental Services Offices is open to the public.

Huron Lodge Long-Term Care Home

Visit the Huron Lodge home page for information on vaccinations, designated caregivers and more, and see Huron COVID-19 Updates and Frequently Asked Questions

Human Resources

All services have resumed. When in-person discussions are required (i.e. recruitments, corporate training, personal meetings), alternative delivery methods may be used as appropriate (i.e. use of virtual platforms such as Zoom or e-learning).

Legal

Service response time may be reduced, but essential legal work will be completed.

Licensing

  • The Licensing Department is processing municipal licence applications for business, lottery, public vehicle and dogs. Mail-in applications are being accepted where applicable. In-person services are available, to avoid wait times and lengthy delays in processing your application, citizens are strongly encouraged to make an appointment. Please call 519-255-6200, option 1, for more information or to schedule an appointment. 
  • Dog licences may be purchased on-line by visiting the City of Windsor’s online E-Services. Register and renew your licence on-line today and receive a $20 voucher to Ren’s Pets.
  • For general inquiries email licences@citywindsor.ca or call 311.

Maintenance

All road and sewer maintenance programs have resumed operations.

Parking

  • Meter parking is free for 15 minutes when using the Passport Parking App. Users can simply enter Zone #3800 at any meter in the city. This is an effort to help with take-out restaurant orders. The app can be used once every six hours.
  • With the exception of the free 15 minutes mentioned above, regular enforcement of parking at street meters continues as normal. Please follow the times laid out at the meters and on signage in municipal lots and garages, and pay the appropriate amount for the time you need to park.
  • The Public Works administration building located at 1266 McDougall Street is open to the public from 8 a.m. to 4:30 p.m., Monday to Friday (holidays excepted).
  • For all parking and enforcement information, visit the Parking Enforcement page.

Parks

  • Parks and trails are open for informal recreation purposes, but users are asked to please observe social distancing. Provincial guidelines for gatherings must be observed.
  • Open, as long as two metres physical distancing can be maintained:
    • Parks and recreational areas, including benches
    • Playgrounds, play structures, and play equipment
    • Off-leash dog parks
    • Outdoor sports facilities, such as tennis courts, basketball courts and skate parks
    • Picnic sites and picnic tables
    • Permitted sports fields are closed for spring maintenance and to allow for the turf stands to develop. Diamonds open May 7 and Rectangular Fields May 14 (weather permitting).
  • The following Parks washrooms are open from 8 a.m. to 8 p.m. daily, weather permitting. Some locations may start to close as early as 7 p.m. as staff cycle through.
    • Malden Park (Malden Road)
    • Assumption North Park (near Ambassador Bridge)
    • Legacy Park (Caron Avenue Pump Station)
    • Dieppe Park (Bistro)
    • Festival Plaza
    • Charles Clark Square
    • Jackson Park (Queen Elizabeth Sunken Gardens)
    • Reaume Park
    • Alexander Park
    • Sandpoint Park
    • Riverside-Miracle Park

Planning

The Planning Division has been and will continue to accept all Planning Act and other development-related applications.

Mandatory pre-consultations on development applications will be available via electronic participation or by appointment.  You can also schedule an appointment to submit an application or make an in-person payment. Please call 519-255-6543 to schedule an appointment.

Planning Act Applications:

Committee of Adjustment:

You can also continue to contact us by email at jwatson@citywindsor.ca or phone (519) 255-6543 or send regular mail to: 

Planning Division
2nd Floor, 350 City Hall Square West, 
Windsor, Ontario, Canada 
N9A 6S1

You may also submit a Committee of Adjustment application or appeal electronically or in person by appointment. Please email jwatson@citywindsor.ca or call (519) 255-6543 to arrange to submit your application electronically.

Policy and Gaming

Gaming and raffle licence services are still being provided. Applicants should contact their gaming analyst directly by phone or email, and general enquiries should be submitted to licences@citywindsor.ca​ by email.

Pollution Control

Public access to the septic unloading station for R.V. and travel trailers has been suspended at the Lou Romano Water Reclamation Plant.

Plant tours for both Lou Romano and Little River are suspended during the COVID-19 pandemic.

Provincial Offences (POA)

The POA courts are operating remotely only; however, POA counter services are available to the public. Walk-ins will be accepted, but appointments are encouraged. The counter will be open between the hours of 8:45am-12:00pm and 1:00pm-3:25pm Monday to Friday. You can make an appointment online at our website or by speaking to a phone representative. For urgent requests, please email poa.tickets@citywindsor.ca or call 519-255-6555.

See our Provincial Offences home page and the Ontario Court of Justice page for further information and updates.

Purchasing

Purchasing is operating at 100% with all service requirements but operating remotely 50% of the time per week.

Recreation and Culture

Important: COVID Protocols

  • Participants will be required to self (passively) screen prior to entering the facility.
  • Physical distancing is strongly recommended.
  • Do not attend any facility or program if you are sick.

Arenas and Outdoor Rinks

  • All 4 arenas in the city have resumed operations. Ice has been removed at Forest Glade Arena and Adie Knox Herman Arena as well as 1 pad at the WFCU Centre for the spring and summer seasons.  Limited rink floor rentals are available.
  • Registration remains open for indoor skating program opportunities at the WFCU Centre and Capri Pizzeria Recreation Complex in May, 2022. These opportunities include the following:
    • Adult/Seniors, Parents & Tots, Little Stars, Novice Stars, Youth Hockey Skills and Figure Skating.
    • Public skating is available on Saturdays from 4:50 p.m. to 6:40 p.m. at the WFCU Centre and Sundays from 1:25 p.m. to 3:15 p.m. at the Capri Pizzeria Recreation Complex.
    • Registration is encouraged. Visit www.ActiveWindsor.ca or call Central Booking at 519-255-1161.
  • Outdoor public skating at Lanspeary Lions Outdoor Rink and Charles Clark Square is now closed for the season.

Lakeview Park Marina

  • Lakeview Park Marina is now open for the season.

Aquatics

  • The Windsor International Aquatic and Training Centre Presented by WFCU Credit Union and WFCU Centre community pools are open for drop-in fit lanes, open adult and aqua fitness classes. Swimming lessons and rentals continue.
  • The fitness centre at the WIATC is now open.  One month, three month, six month and one year Memberships are available. 
  • Stand-Up FlowRider classes have also returned to the WIATC, so come out and learn to surf.

Recreation Centre Programming

  • Programming for spring continues with opportunities including but not limited to Registration for winter and spring programming continues. Programing includes March Break Day Camp, tai chi, karate, floor hockey, yoga, and more.
  • Summer registration will begin on May 29. Visit www.ActiveWindsor.ca or call Central Booking at 519-255-1161.

Museum Windsor and Outdoor/Virtual Culture Opportunities

  • The Chimczuk Museum and François Baby House have re-opened to the public.
  • Participants will be required to self (passively) screen prior to entering the facility.
  • Physical distancing is strongly recommended.
  • For information about operating times, admission rates, and upcoming events visit www.MuseumWindsor.ca.

Willistead Manor

  • Willistead Manor has re-opened to the public for scheduled events and appointments.
  • Due to the ongoing pandemic, visitors are asked to complete a self (passive) screening assessment, and to read the COVID-19 signage posted at the manor’s entrance.  
  • Visitors are asked to sanitize hands upon entering the manor – hand-sanitizing stations are available within.
  • Visitors are asked to maintain social distancing of 2 metres, where possible, within the manor.
  • Recognizing that Willistead Manor offers an intimate setting, with guests seated close together for ceremonies and receptions, masks are optional, and encouraged for those who feel comfort in wearing them.
  • For information about operating times, rental opportunities, tours, and upcoming events, visit www.Willistead.ca.

Libraries

For information on recreation program offerings and registrations, please visit www.ActiveWindsor.ca or call 519-255-1161.

​​Social Services (Human & Health Services):

Housing & Homelessness Services:

  • The City of Windsor offers over-the-phone and virtual services for individuals and families in Windsor and Essex County who require assistance obtaining and retaining affordable housing. This includes help paying rent and utilities. Visit the Housing and Homelessness page​ on the City’s website for more information.

Children's Services:

Services open to the public:

Transit

For the latest on Transit Windsor operations during the pandemic, see Transit Windsor COVID-19 Service Update.

  • Transit Windsor service remains on an enhanced Saturday schedule with greater frequencies and extra buses added for peak service. Riders are urged to check transitwindsor.ca for updates and use the Transit App for real-time arrival information. If you have questions, you can call 519-944-4111.
  • Protective barriers have been installed on all Transit Windsor buses. Riders are encouraged to board at the front door and exit at the rear door (with the exception of those with mobility needs who may exit at the front door). 
  • Fare media, including the reloading of Transit Windsor Smart Cards is available at the Transit Centre (3700 North Service Road East) and Windsor International Transit Terminal (300 Chatham Street West) as well as selected Shopper’s Drug Mart stores, 7-Eleven Locations, and City of Windsor Customer Care Centres (please verify operating hours). All customers and vendors entering either facility are required to fill wear a mask. See Transit Windsor sales locations hours of operation.
  • The mandatory mask policy remains in effect indefinitely.

Transportation Planning

Project management and response to resident service requests will continue. In person public meetings and reviews that require traffic data collection have resumed.

What City services can I access online?

  • The following online services can be found on the City of Windsor’s website by clicking this link: E-Services.
    • 311 Online - Complete a service request online for many City services.
    • Active Windsor - Info and registration for recreation and culture programs, rentals and memberships.
    • BizPaL - Everything you need to start a new business or renew existing permits and licences.
    • Building Permits - Apply for building permits and view their status.
    • Child Care Subsidy - Child care fee assistance for eligible families with children, birth to 12 years old.
    • Council/Meeting Delegation - Submit delegation request for City Council and standing committee meetings.
    • Dog Licence - Obtain or renew your annual dog licence.
    • Emergency Utility Cut Permits - cut permits, utility companies only.
    • My Property Tax - View your property tax account, make requests and provide updates.
    • Ontario Works Application - Apply for Ontario Works.
    • Open Data Catalog - Use municipal data to create and share resources from maps to apps and more.
    • Public Property Inquiry - View assessments, associated permits and violations.
    • Ticket Payment - Pay City of Windsor parking tickets and Provincial Offences Act (POA) tickets.

Where can I find community supports during the COVID-19 pandemic?

While we cannot provide a comprehensive list of supports in our community, a good first step is to call 211, Windsor-Essex’s help line for community programs and services. See 211 Ontario: How to access help during COVID-19. Here is a brief selection of services offered by our community partners:
  • Windsor-Essex Seniors Call Assurance Program provides meaningful connections for seniors in isolation due to the COVID-19 pandemic. Call 1-877-771-2677, Monday to Friday, 9:00 a.m. to 4:00 p.m.
  • If you or someone you know is a senior or person with a disability who doesn’t have the capacity to cook for themselves and requires a meal delivery of prepared meals, call the Windsor-Essex Food Helpline at 1-888-488-1578 for support. (Fees may apply.)
  • Learn more about the new drive-thru food hub at the Unemployed Help Centre of Windsor Inc. in this video with Mayor Drew Dilkens.
  • Windsor-Essex Counselling Support Line offers help for anxiety, stress, fear and depression as the need for physical isolation in Windsor-Essex continues. Call 519-946-3277 or 1-877-451-1055.
 

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