​Bird E-Scooter and E-Bike Share Program

Bird e-scooter websiteBird Canada Inc. is providing an e-scooter and e-bike rental service throughout the city between April and October.

To rent a device, download the Bird application (visit Bird Canada and click Ride Now). Use the application to locate an available device, scan the QR code located at the top of the device and process your payment to start your ride. To end your ride, park the e-scooter in an acceptable location and submit a photo for confirmation. A device can be unlocked without a smartphone by calling Bird's customer service for assistance (1-866-205-2442).

The cost to rent one of Bird's e-scooters is $1.15 to unlock the device and $0.42 per minute.

Bird Community Pricing Program:

Bird offers a community pricing program for low-income residents, seniors, veterans and employees of community-based and non-profit organizations to receive a 50% discount off their ride. To participate, contact Bird and send proof of eligibility (i.e. statement of Ontario Works, Ontario Disability Support Program [ODSP], identification, etc.) to 311_windsor@birdcanada.co or access@bird.co by email. Ride passes are also available for 1-day, 3-day, weekday and monthly passes in the Bird application.

Rules of the Program:

  • Riders must be 16 years of age or older, and helmets are required for riders under the age of 18.
  • Devices are prohibited on sidewalks and park trails (Riverfront Trail excepted).
  • Devices are permitted only on roads with a speed limit of 50 kilometres per hour or lower. Use bike lanes when available. Ride on the right-hand side of the road where bike lanes are not provided. Always ride in the direction of traffic and follow the rules of the road.
  • Do not park devices as follows:
    • On sidewalks
    • Blocking a sidewalk, parking space, driveway/roadway/curb ramp or traffic signal
    • Within 0.5 metres of trees or bus stop zone
    • Within 10 metres of a bus stop sign
    • Within 3 metres of street furniture
  • No passengers, cargo or baskets.
  • Improper riding and parking can be subject to penalties and suspension from the program.

For provincial rules of the pilot project, refer to O. Reg. 389/19: Pilot Project - Electric Kick-Scooters. Visit the Ministry of Transportation of Ontario's Electric Kick-Style Scooters (e-scooters) page for the best riding practices and more information.

The following 90-second safety clip provides an introduction from Bird Canada on how to ride:

How to Ride e-scooter video

To start your ride, download the Bird app. For information on using the e-scooters without a smartphone, contact 311_windsor@birdcanada.co by email.

For concerns related to your Bird account, please contact Bird's customer support at hello@bird.co or call 1-866-205-2442. Questions or concerns about the pilot program should be sent to Bird's Windsor Team at 311_windsor@birdcanada.co by email. For City-related inquiries, please contact Transportation Planning Services.

Transportation Planning Division
350 City Hall Square West, Suite 320
Windsor, Ontario, Canada, N9A 7K6
Hours of Operation: 8:30 a.m. to 4:30 p.m., Monday to Friday (holidays excepted)
Phone: For general information, call 311. For detailed inquiries, contact transportation@citywindsor.ca by email.