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Contact Us

311:

311 Customer Service
(Open Monday to Friday, 8 a.m. to 5 p.m., holidays excepted)

Telephone: Dial 311 (Alternate: 519-255-2489)
Toll free: 1-877-RING311 (746-4311)
Bell Relay Service: Available to assist in placing a call from customers who use a TTY/teletypewriter. For TTY, type 711 for the operator, and by telephone, dial 1-800-855-0511.
Text: 311
Email: 311@citywindsor.ca
Fax:  519-256-3311

Hours of Operation (City Hall):

City Hall Administration is open Monday to Friday, 8:30 a.m. to 4:30 p.m., holidays excepted.

(Note: For hours of operation for services not administered at City Hall, please call 311 or refer to the related service page on this website.)

Location (City Hall):

350 City Hall Square West, Windsor, Ontario

(Note: For the location of services not administered at City Hall, please call 311 or refer to the related service page on this website.)

Mailing Address:

<Name of Person>
<Name of Department>
P.O. Box 1607
Windsor, ON
N9A 6S1

Notice to correspondents:

The personal information contained in your correspondence to Windsor City Council or its committees is collected under the Municipal Act, 2001.  Any personal information you choose to disclose in your correspondence will be used to receive your views on the relevant issue(s) to enable the City to make its decision on the matter.  This information will become part of the public record, unless you expressly request the removal of your personal identity information.  Questions about the collection of this information may be directed to the City Clerk's Office at 519-255-6211.

If you have information on fraud, waste, abuse, or neglect of people or property involving the Corporation of the City of Windsor, please call the Concerned Citizen/Concerned Employee Hotline.