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Suppliers and Contractors

Accessibility Requirements for City Suppliers and Contractors:

The Accessibility for Ontarians with Disabilities Act (AODA​) was passed in 2005. Its goal is to create an accessible Ontario by 2025. To achieve its objective, the AODA has established accessibility standards in the areas of:

  • General Requirements
  • Information and Communications
  • Employment
  • Transportation
  • Design of Public Spaces
  • Customer Service

The target for this goal is 2025.

All bidders, suppliers, and contractors who provide goods, services or construction to the City shall comply with the Accessibility for Ontarians with Disabilities Act, 2005, and all regulations emanating therefrom.

Accessibility criteria will be utilized when purchasing goods, services and facilities unless it is not practicable to do so.

One of the requirements in the standard is that any person or organization that provides goods or services to customers on behalf of the City of Windsor must receive IASR section 7 training as well as training on how to provide accessible customer service.

What does this mean for you?

Businesses and individuals that the City of Windsor has contracted to provide goods or services to customers must ensure that their employees are trained on IASR section 7 training as well as training on how to provide accessible customer service. This includes complying with the City of WindsoRespectful Workplace Policy (including Accessibility Policy) and City of Windsor Accessibility Procedures​.

Free training resources are also available through the links below:

Accessible Customer Service

Access Forward Customer Service training​ or Ontario's Serve-Ability Training

IASR Section 7

Access Forward Accessibility training and Working Together: The Code and the AODA (OHRC)​

For further information on the AODA please contact:

Government of Ontario
Accessibility for Ontarians with Disabilities Act (AODA) Contact Centre Phone: 1-866-515-2025
TTY: 416-325-3408
TTY Toll-free: 1-800-268-7095
Fax: 416-325-3407
Website: www.AccessON.ca