Direct Deposit/Electronic Funds Transfer (EFT):
For vendors providing ongoing services and/or goods to the City, please consider signing up to be paid by direct deposit/electronic funds transfer (EFT). Benefits to your organization include faster cash flow and improved security. For each payment deposited into your company’s bank account, you will receive a payment advice sent via email that will clearly state which invoices have been included in the payment. Please send an email to EFTVendor@citywindsor.ca to request EFT enrollment.
If you have submitted an invoice to the City and would like to make an inquiry regarding payment, please contact:
Your specific City contact using your services/goods. Please ensure your invoice includes this contact name, as well as the specific City department name, address and telephone number.
If you and your City contact require additional support for a past due (i.e. 61 days or more) invoice or payment issue, please send an email to firstname.lastname@example.org. Additional resources for urgent matters include the General Accounts Payable Clerks at (519) 255-6100 ext. 6227 or ext. 6229.
For an amount regarding a City issued purchase order (PO) with 10 numeric digits starting with “000001” (for example, 0000016123), contact:
3.1. Your specific City contact using your services/goods;
3.2. If you and your City contact require additional support for a past due (i.e., 61 days or more) invoice or payment issue, for PO’s, excluding fleet PO’s which start with “PW” or “TW” or small purchase orders (SPO’s), please send an email to: AP_PO_nonfleet@citywindsor.ca
If you have received an Accounts Receivable invoice from the City of Windsor and would like to make an inquiry, please have your customer number and invoice number available and contact:
- Specific City contact (if known) for the transaction,
- City telephone number as shown on the invoice, or
- Accounts Receivable Clerk at (519) 255-6100 ext. 6203.