City of Windsor Safety Agencies


The Windsor Police Service's mission is to prevent and investigate crime, provide support, and enforce the law in partnership with the community. Windsor Police provides a variety of specialized units to ensure the safety of all residents in the event of a major disaster.


The City of Windsor provides a fulltime fire service, as well a specialized HAZ-MAT team (CBRN) for the handling of hazardous materials, and has a tiered response protocol with Windsor Police Service and EMS. The City of Windsor's Fire Chief is also the Community Emergency Management Coordinator (CEMC) and The County of Essex Fire Coordinator. The Fire Chief can be contacted by phone at 519-253-6573.

Emergency Medical Services:

Land Ambulance provides EMS support throughout the County and the City of Windsor. Provision of these services is coordinated and dispatched through the Central Ambulance Communications Centre (CACC) at 1-800-265-5840, fax 519-258-4608. A senior supervisor is available 24/7 for the deployment of ambulances and assignment of paramedics. The Ontario Ministry of Health provides access, through the CACC, to a regional communications/command post.

Public Works:

The City of Windsor's Public Works Department plays an important part in emergency planning, response, and recovery. Public Works staff is trained to react to and work with all emergency response teams, as well as all other agencies to provide a safe environment. Public Works services can be requested through 311.

Community Support Agencies:

Regional response to major incidents and events are supported by the Windsor-Essex Social Services Department, Windsor-Essex County Health Unit, Red Cross, Salvation Army, and ARES. Requests for support from these agencies will be coordinated through the Emergency Operations Centre (EOC) and agency representatives, many of who maintain an after-hours contact through Windsor Fire and Rescue Dispatch, 519-258-4444.


The 311/211 Customer Contact Centre has been established as the Citizen Inquiry Service during community emergencies.