311 Windsor City ServicesYour connection to municipal services and information!

311 is the only number you need to remember to reach the City of Windsor.

Our team is here to provide answers to your questions or generate requests for municipal services that you may require.

For your convenience, there are various ways to contact us:

Call iconCall

Monday to Friday, 8 a.m. to 4 p.m., holidays excluded.

311 in Windsor or 519-255-CITY(2489) alternate/outside Windsor.
TTY/Teletypewriter (Bell Relay Service): Type 711 for the operator or dial 1-800-855-0511.

Cogeco IP Relay Service (allows hearing and/or speech-impaired individuals to place text-based relay calls from their personal computer). Register/log in at iprelay.cogeco.com. (You will need to have a valid Cogeco home phone number.)

311 Windsor City Services icon Mobile App

Submit a request on your mobile device using the Windsor 311 mobile app.

Available 24/7.

Email icon Email

Reach us at 311@citywindsor.ca by email.

Available 24/7. Emails are reviewed Monday to Friday, 8 a.m. to 4 p.m., holidays excluded.

Text icon Text

Text directly to 311 (data charges may apply).

Texts are reviewed Monday to Friday, 8 a.m. to 4 p.m., holidays excluded.

311 Online icon Online

Submit a request using 311 Online.

Available 24/7.

Multi-language service iconMulti-Language Service

Communicate with 311 whenever language barriers arise.

311's phone service is available in over 200 languages, thanks to the City's partnership with Language Line Solutions phone interpretation service.

311 or 911?

  • Emergencies (Police, Fire, Ambulance): Call 911
  • City Services (Municipal Service and Information): Call 311

Monitoring Your Call

Incoming calls to the 311 Customer Contact Centre are monitored for quality-control purposes.

Notice of Collection of Personal Information

Personal information is collected under section 10(1) of the Municipal Act and will be used for the purpose of processing your inquiry.

All personal information is protected under the Municipal Freedom of Information and Protection of Privacy Act, s.29(2). Questions about this collection may be directed to the Manager, 311 Customer Contact Centre.

Freedom of Information and Protection of Privacy

Mailing Address:
311 Customer Contact Centre
P.O. Box 1607
Windsor, Ontario N9A 6S1
Fax: 519-256-3311 ​