311-History
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311-History
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311-History
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History
2004
The CRTC (Canadian Radio-television and Telecommunications Commission) designates the number "311" for use across Canada for "non-emergency municipal" city services.
2005
On August 22, the City of Windsor officially launches 311 to its residents. Windsor is the first city in Ontario and the second city in Canada (the first being Calgary) to establish a 311 service.
An interpretation service provides access to serve our diverse community in over 200 languages.
2006
City of Windsor receives the Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO) "E.A. Danby" Award for having a multidirectional approach to streamlining city services.
100,000th call answered.
2007
The Windsor Call Centre becomes a service provider for
211
information and referral on government, health, social and community services.
2008
311 Online
launches, providing 24/7 access for residents to submit requests for city services.
311 updates its logo to reflect the various ways available for residents to access this service.
2011
1,000,000th call answered.
2014
Windsor becomes the first 311 service in Canada to use the short code 311 for texting. Residents can now simply text 311 from their mobile device to submit requests for service or have questions answered.
2015
311 Windsor celebrates its 10th Anniversary! During this time, the 311 team:
Responded to over 1.6 million questions regarding municipal services
Answered over 26,000 emails
Entered over 382,000 service requests for departmental action
2017
311 Service Request data is published to the City of Windsor
Open Data
page, supporting greater transparency and open government.
2019
The Windsor
311 Mobile App
is launched. This free app provides citizens the ability to enter requests for service 24/7 directly from their mobile devices.