311 Mobile App Troubleshooting
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311 Mobile App Troubleshooting

Below is a list of tips for resolving most 311 mobile app issues. Please note that some devices and operating systems may not be compatible with the software requirements of the application.

Minimum requirements for using the Windsor 311 Mobile App:

  • Smartphone or tablet devices
  • Android or iOS/Apple operating systems
  • Windsor 311 Mobile App downloaded from Google Play or App Store
  • Cellular or Wi-Fi enabled
  • GPS enabled (recommended)

Tips

"New Request"

Unable to submit a service request:

  • Close/reopen the application and retry.
  • Power your device off and on, then power your device off and on, then retry.
  • Uninstall/reinstall the application and retry.

Cannot find the service type for the request I wish to submit:

  • Ensure you have scrolled through the entire list of service types.
  • Call 311 or visit 311 Online to submit a service request.

The Location/GPS feature is not functional:

  • Ensure the location/GPS feature is enabled.
  • If you choose not to enable this feature, you can still click and drag the pin to the correction location.

The GPS location is different from where the photo was taken:

  • Change the location by clicking and dragging the map marker to the correct area.

"My Favourites"

There is nothing displayed:

  • Click on the desired service request (in open status) and tap the star icon.

"My Info"

Contact information is incorrect or needs updating:

  • Make the necessary changes and click Save.

Other Suggestions

  • Close/reopen the application and retry.
  • Power your device off and on, then retry.
  • Uninstall/reinstall the application and retry.

For a more comprehensive list of service request types, or if you are still unable to submit a service request with your mobile device, please call 311 or visit 311 Online to submit an online service request. 

Questions and concerns regarding the 311 mobile app may be forwarded to the 311 Mobile App Feedback.