Customer Service Standards

The City of Windsor delivers services that are focused on the customer. We value our customers and are committed to providing excellent customer service in every aspect of our business. We strive to meet the following standards with each and every customer and appreciate your feedback:

  • We will treat you with dignity and respect.
  • We will treat you fairly while complying with all our policies, by-laws and regulations.
  • We will ensure our services are accessible for all of our customers.
  • We will respond to your written correspondence within 3 business days.
  • We will respond to your telephone correspondence within 2 business days.
  • We will identify ourselves to you by using our first name and the department in which we work.
  • We will provide our service in the most cost-effective and timely manner possible.

Windsor - Working to Serve you Better!

Our Customer Service Standards Poster can be viewed at City of Windsor service locations throughout the city.

Customer Service
Phone: 311
Alternate: 519-255-CITY(2489)

Bell Relay Service (TTY/Teletypewriter): Type 711 for the operator or dial 1-800-855-0511.

Cogeco IP Relay Service (allows hearing and/or speech-impaired individuals to place text-based relay calls from their personal computer): Visit How do I make calls with IP Relay? - Cogeco Support to learn more. (You will need to have a valid Cogeco home phone number.)