Content Editor

 
Step 1 - What Items Can be Purchased
  • Liquor Licence Letter Requests
  • Mobile Sign Permits
  • Building Permit Re-submissions (only use if original Building Permit was not processed in Cloudpermit)
  • Request for Drawings
  • Miscellaneous Building Department Payments (HST Applicable)
  • Miscellaneous Building Department Payments (HST not Applicable)
Step 2 - Receipt of Information

If you have requested a Building Department service, you should have received an email response from a Building Department Representative.

The email you receive will provide further instructions and include information relating to:

  • The status of the product/service requested,
  • The total amount due and payable for the service requested, and
  • Instructions on “How to Make a Payment”

The links and information below provide additional information and instructions on what is required before payment can be submitted:

If you are submitting a Request for Drawings:
Please contact the Building Department for information on how to request drawings.

A Building Department Representative can be reached by:

Email: buildingdept@citywindsor.ca
Phone: 519-255-6267

After you contact the Building Department, the Building Department Representative will contact you and provide information on next steps and “How To Make A Payment”.

For other Miscellaneous Building Department Payments follow the “How To Make A Payment” instructions provided in the Building Department Representative email you received.

Step 3 - How to Make a Payment
Please follow the instructions provided in the Building Department Representative email that you received.
Please note: The following payments options are available:
Online

To make an online payment, you will need to do the following steps:

  1. Access the MyWindsor online service.
    • Proceed to https://payments.citywindsor.ca/switch?option=buildingdepartment. The MyWindsor service will prompt you to log in or create a new account. You may also sign in with Google. After your first use of this online process, you will be able to view your past purchases at any time, and your future purchases will be simpler. Your MyWindsor account can also be used for other City of Windsor online services.
    • If you already have a MyWindsor account and want to sign in with Google instead, log into your MyWindsor account, and link it to Google.
    • NOTE: Google sign-in is currently in beta phase.
  2. Click the "+Create a new application" button once you have successfully logged into the MyWindsor online service and been redirected to the Online Payments App.
  3. Enter the requestor’s (e.g. your) information.
  4. Identify the items being purchased for each Windsor property specified.

    NOTE: City departments will often provide their customers with written instructions detailing the type of information (e.g. permit number, permit cost) that should be provided via the online option. Please be sure to follow those instructions carefully, so your purchase is not delayed!

  5. Pay for your purchases by entering your credit card information.
In Person Payment

A pre-scheduled appointment is required for all in-person payments.

Prior to requesting an appointment please review information on in-person services relating to the current COVID-19 protocols.
https://www.citywindsor.ca/residents/emergencyandcrimeprevention/Emergency-Preparedness/Disease-Outbreak/Pages/Coronavirus-COVID-19-Update-on-City-of-Windsor-Services.aspx

Cashier In-Person Hours of Operation are as follows:
Monday to Friday
9:00 a.m.-12:00 p.m.
1:00p.m. to 3:00 p.m.

Step 4 - Contact us

Follow the contact instructions provided in the Building Department Representative email you received relating to the service requested.

Cashier Hours of Operation
Cashier Hours of Operation are as follows:
Monday to Friday
9:00 a.m.-12:00 p.m.
1:00p.m. to 3:00 p.m.
A pre-scheduled appointment is required for all in-person payments.
Prior to requesting an appointment please review information on in-person services relating to the current COVID-19 protocols.
https://www.citywindsor.ca/residents/emergencyandcrimeprevention/Emergency-Preparedness/Disease-Outbreak/Pages/Coronavirus-COVID-19-Update-on-City-of-Windsor-Services.aspx
For General Inquiries
Contact Building Department by:
E-mail: buildingdept@citywindsor.ca
Phone: 519-255-6267
When contacting the Building Department please provide the following information:
  • The service you have requested (choose one of the following):
    • Liquor Licence Letter Requests,
    • Mobile Sign Permits,
    • Building Permit Re-submissions (only use if original Building Permit was not processed in Cloudpermit),
    • Request for Drawings, or
    • Other (pertaining to Miscellaneous Building Department Payments)
  • The name of the Building Department Representative that contacted you.
  • The address relating to your request.
  • Permit number (if applicable)
  • A copy of the email you received from the Building Department.
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