Property Standards Complaints - FAQ
How do I register a complaint?
- To register a complaint, please call 311.
What information is required to register a complaint?
To file a complaint, you must provide the address and unit number of the property where the violation exists.
Provide your name, address, and the telephone number at which you can be reached.
Before contacting the City about a possible breach of the Property Standards By-Law, notify your landlord about possible deficiencies within your rental unit.
Anonymous complaints will not be accepted.
What happens when a complaint is made?
- Once a complaint is received and classified, it is assigned for investigation by an inspector.
- The inspector's legislated responsibility is the inspection of construction projects for which building permits have been issued.
- Complaint investigations are performed as time permits with the exception of those involving serious health and safety issues, which are prioritized by building administration.
- Infractions are resolved through a combination of education, persuasion, and enforcement.
Can an order issued under the Property Standards By-law be appealed?
- The recipient of an order may appeal the Order to Repair issued by a Property Standards Officer to the Property Standards Committee by filing their Notice of Appeal Form with the Committee Coordinator of the City Clerk's Department, 2nd Floor, 350 City Hall Square West.
- The Notice of Appeal Form is attached to the Order to Repair and will include a deadline date for appeal.
- The fee to hear the appeal is $351.00 and is non-refundable.
- The Property Standards Committee may rescind, amend or confirm the Order.
What happens when an order is not in compliance?
- Once an order is final and binding and where there is no attempt to correct the deficiencies, the City may take legal action against a property owner. Charges may be laid under the Building Code Act.
- The fines for an individual are a maximum of $25,000 for the first offence and a maximum of $50,000 for each subsequent offence.
- The fines for a corporation are a maximum of $50,000 for the first offence and a maximum of $100,000 on subsequent offences.
How do I fix yard flooding?
Yard flooding affects residents in many municipalities, including the City of Windsor. Yard flooding generally occurs during snow melts and/or heavy rainfall events. It is important to direct the water away from your home but not cause problems for your neighbours.
How can I reduce yard flooding on my property?
Yard flooding on your own (private) property can occur for a number of different reasons.
Poor lot grading profile
Downspouts discharging improperly
Sump pumps discharging incorrectly
Lack of a rear-yard drainage system connected to the municipal storm system
Fences/pools/sheds/gardens interrupting drainage patterns are a few reasons why your yard may have flooded.
Regardless of the cause, the end result is to direct the water away from your home but not cause problems for your neighbours or the City property. For more information on tips to reduce basement flooding, visit Basement Flooding.
My neighbour has caused flooding on my property. What can I do?
A flooding concern between two or more property owners is referred to as a "neighbour to neighbour issue" and it is up to the property owners involved to resolve the issue. The City of Windsor is not responsible for flooding concerns between property owners. If you feel your neighbour(s) has caused flooding on your property, it is suggested that you politely discuss the concern with your neighbour to come up with a solution that benefits all property owners involved. If an amicable resolution cannot be found, it may be possible to make changes on your own property to improve the situation. As a last resort, legal action could be taken between the neighbours involved.
How much will it cost to fix?
The cost of implementing yard flooding mitigation measures such as the installation of a private rear yard drainage system will depend on the amount of work undertaken. It is always a good idea to get several estimates to select the best solution (and the best value) for your home. The City of Windsor does not pay for damages caused by yard flooding or for any flooding mitigation measures undertaken by the property owners. For more information on private rear-yard-drainage systems visit Rear Yard Drain Systems at:
A permit from the City will be required for the installation of any private drainage system.
Can My Sump Pump and/or Downspouts Discharge to the Road or Sidewalk?
Your sump pump discharge pipe and downspouts should outlet to your own property, preferably the lawn. It should not outlet to your neighbours’ property or City property, which includes the sidewalk and road. Damage to the sidewalk or road can occur when water is directed towards them. Also, depending on the time of year, the water on the sidewalk and road can freeze creating a hazard for pedestrians and vehicles.
Planning & Building Services Department
350 City Hall Square West, 4th floor
PO Box 1607
Phone: For general information, call 311. For detailed inquires, call Building Services at 519-255-6267