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Suppliers and Contractors

Accessible Customer Service Information for City Suppliers and Contractors:

The Accessibility for Ontarians with Disabilities Act (AODA) is provincial legislation enacted to improves accessibility for all people in 5 keys areas:

  • Customer service
  • Transportation
  • Built environment
  • Information and communication
  • Employment

The target for this goal is 2025.

To reach this goal the AODA has established "Standards" in key areas of daily living. The first standard to be legislated is the Accessibility Standard for Customer Service.

All public sector organizations in Ontario must comply with this standard by January 1, 2010. All private sector organizations in Ontario must comply by January 1, 2012.

One of the requirements in the standard is that any person or organization that provides goods or services to customers on behalf of the City of Windsor must receive training on providing accessible customer service.

What does this mean for you?

Businesses and individuals that the City of Windsor has contracted to provide goods or services to customers must ensure that their employees are trained on providing accessible customer service. This includes complying with the City of Windsor Accessible Customer Service Policy.

Free training resources are also available through the province at the links below:

For further information on the AODA please contact:

Government of Ontario
Accessibility for Ontarians with Disabilities Act (AODA) Contact Centre Phone: 1-866-515-2025
TTY: 416-325-3408
TTY Toll-free: 1-800-268-7095
Fax: 416-325-3407
Website: www.AccessON.ca