Accessible Service
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Accessible Service

Ramp indicator on side of busRegular Transit Windsor fares apply to wheelchair passengers.  Companions or assistants are also obliged to pay the regular applicable fare. 

An accessible bus costs approximately half a million dollars and weighs over 17 tons.  Our total fleet of 112 buses  are fully accessible.  In 1994, the Board of Directors adopted a "Full Accessibility Implementation Plan" mandating that any new buses be fully accessible.

Note: Fully accessible buses are not intended to replace Handi-Transit service.  
All inquiries for Handi Transit services should be directed to 519-966-0930.

Handi-Transit contact information:

3737 Walker Road
Windsor, Ontario, N8Y 2N7

Phone: 519-966-0930

Handi Transit provides service within the boundaries of Windsor and LaSalle, and you must pay taxes in either municipality in order to qualify for service. 

Customer Responsibilities:   

  1. Riders using a wheelchair must have the ability to board, maneuver​ and alight independently, safely and quickly. 
  2. If assistance is required, the wheelchair passenger must be accompanied by a companion to assume these responsibilities.
  3. Please be patient, as it may take a few extra moments for some customers to enter and exit the bus.

General Guidelines:   

  1. No-step entrance and a deployable ramp on these buses provide access to public transportation for persons in wheelchairs (manual and electric), wheeled walkers, powered scooters, walkers and canes, or customers who are able to walk unassisted but have difficulty using stairs.
  2. The published schedule indicates trips when a fully accessible bus is in service. 
  3. This equipment gives citizens with mobility challenges the freedom to enjoy regularly scheduled public transportation services.
  4. Buses can accommodate two (2) wheelchairs.  One space is available immediately behind the driver, and the other is on the curb side directly across the aisle. 
  5. Seats must be raised to accommodate the wheelchair.  If customers are sitting in these seats, the driver will politely ask them to move to accommodate the wheelchair passenger. 
  6. When both wheelchair spaces are occupied with customers in wheelchairs, or if the bus is full to standing, the driver cannot board another wheelchair and on-coming passengers will have to wait for the next fully accessible bus.

Getting On and Off the Bus:  

  1. The ramp is not automatically lowered on fully accessible buses.  Driver will lower ramp upon request and extend the front door ramp so as to create a minimum incline between the bus and the curb. 
  2. All wheelchair access must take place at the front door.
  3. Customers in chairs or scooters, will be picked up and dropped off at regular bus stops.  Special request stops will be accommodated at the discretion of the driver, using the same criteria that applies to all other passengers, and provided the ramp can be deployed to a suitable on-street surface.
  4. Find out about courtesy stops


  1. The driver will assist the passenger in securing the chair in the floor brackets, to the fullest extent possible. 
  2. Passengers are required to apply brakes, and use any restraints (belts, etc.) equipped on their mobility device.

Scooter Policies: Bus with ramp lowered

  1. Scooters are allowed on the bus, provided there is enough room.
  2. Scooter passengers are not permitted to sit on the device while it is being transported inside the bus, according to manufacturer's instructions.
  3. The scooter must be secured to prevent it from tipping over.
  4. The bus is not allowed to move until the scooter is secured and the passengers is sitting on a bus seat. 
  5. Failure to comply with these requirements will result in the passenger not being able to ride.


Service Animals:

Working dog with halterWorking animals assist persons with disabilities in our community. A working animal is allowed on board under the following circumstances, and documentation must be presented if requested by the driver:
  • A harness or vest is in use. 
  • A letter is available from a physician or nurse verifying that the animal is required for reasons relating to the disability.


Wheelchair Policies:   

  1. Drivers are required to assist a wheelchair passenger by raising the seat at the designated wheelchair spot.
  2. Passengers are required to apply the brakes.
  3. The driver must secure the chair to the floor brackets to the fullest extent possible before moving the bus.
  4. Chairs should be clamped and secured at three (3) points, one (1) at the back and two (2) in the front. If a malfunction occurs on a belt or hooks, two points are sufficient. The driver must secure the lap belt for passengers under 16 years of age, if they are unable to fasten on their own, before moving the bus. 
  5. Passengers over the age of 16 who are unable to fasten their own belt and do not allow the driver to secure the lap belt are travelling at their own risk and responsibility.

Calling of Stops - Our drivers will call a stop that has been requested by a passenger.  It is recommended that passengers requiring a stop to be called, to sit as close to the front as possible.

Transit Windsor 
3700 North Service Road East 
Windsor, Ontario 
N8W 5X2 
Phone: For detailed inquiries, call 519-944-4111.  For general inquiries, call 311. 
Fax: 519-944-5121