Transit Windsor Rebate Program
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Transit Windsor Rebate Program

Please be advised, rebate requests must be submitted by Sunday, August 30, 2020 at 11:59 p.m. Any requests submitted after this deadline will not be accepted.

City Council approved a Transit Windsor Rebate Program - details below:

Who qualifies for a rebate?

For all Adult, Senior, Student, UPass, Tunnel Bus, and Combo (City and Tunnel service) pass holders who purchased their pass from February 19, 2020 thru March 19, 2020, Transit Windsor has created a rebate application for our customers to apply online for a one-time rebate .

You will be required to create a My Windsor account prior to accessing the application. The application for the rebate is available now. If you are experiencing any difficulties please contact

For those customers who are on Ontario Works or the Affordable Pass Program or are a Corporate Value Pass holder, please do not fill out the application. Transit Windsor will be verifying your contact information and forwarding you your rebate.

What do I need to apply for the rebate?

  1. Once you have registered an account with My Windsor, you can fill out the Rebate Application by clicking on these associated links. You will be required to use your Transit Windsor receipt and enter the SN number found in the middle portion of the receipt. Please do not enter the zeros prior to the 7-digit number, as seen in the photo below. Each Serial Number will be entered starting with 18XXXXX.
    Receipt example
  2. If you do not have a Transit Windsor receipt to show proof of purchase, you will not be able to apply for the rebate using this application. Instead, please visit our Customer Service department at:
    • Windsor International Transit Terminal
      300 Chatham Street West
      Monday to Friday: 8:30 a.m. to 7:00 p.m.
      Saturday and Sunday: 8:30 a.m. to 4:00 p.m.
      Civic Holiday, Monday, August 3, 2020:  8:30 a.m. to 4:00 p.m.
    • Transit Centre
      3700 North Service Road East
      Monday to Friday: 8:30 a.m. to 4:00 p.m.
      Saturday, Sunday and statutory holidays: Closed
  3. Current University of Windsor Students UPASS customers need set up  My Windsor account, then fill out the Rebate Application after setting up. You do not require a receipt: simply enter the serial number by using the 7-digit number located on the back of your pass.
  4. Inquiries should be directed to twrebate@citywindsor.ca .

Transit Windsor
3700 North Service Road East
Windsor, Ontario
Canada N8W 5X2
Phone: For general information, call 311. For detailed inquiries, call 519-944-4111.
Fax: 519-944-5121
Email: tw@citywindsor.ca​​​​​​​​​​​​​​​