Transit Windsor COVID-19 Service Update

Welcome back, and please do your part to stop the spread of COVID-19.

Due to circumstances beyond our control, the protective barriers will not be installed in time for fare collection to resume on Monday, October 19, 2020. The date has been postponed until Monday, October 26, 2020.

Front door boarding and fare collection will resume on Monday, October 26, 2020.  Protective barriers are being installed on all Transit Windsor buses to ensure employee safety while maintaining sight lines and visibility for drivers. Passengers will be requested to follow a one-way flow, boarding through the front of the bus and exiting through the rear doors. Exceptions will be made for customers with mobility issues to exit through the front of the bus.

Following the best advise of public health experts, the mandatory mask policy will remain in effect indefinitely and capacity limitations will continue to allow for social distancing on board. It is mandatory for Transit Windsor riders to wear a non-medical mask on buses as well as at the Windsor International Transit Terminal.  Exemptions will be for children under the age of two and persons with disabilities or medical conditions that prevent a person from wearing a face mask.

Riders are encouraged to re-load their Smart Cards at either the Windsor International Transit Terminal or Transit Centre in the weeks ahead.

Service Update

Transit Windsor is operating on an enhanced Saturday schedule, as well as offering secondary school extras, while adhering to public health guidelines to support the health and safety of drivers and riders alike. Transit Windsor will continue to Transit Windsor continuously monitors capacity on buses and high-frequency routes to add additional buses when required.

Transit Windsor buses are currently operating on a Saturday schedule, Monday through Saturday. Additionally, routes that operate on Sundays and holidays will operate on the Sunday schedule on those days.

Routes not in operation:

• Tunnel Bus

See Schedules and Maps.

Customer Service:

Windsor International Transit Terminal

• Transit Windsor customer service located at 300 Chatham Street West is open for customer support and sales.
• Hours of Operation:
• 8:00 a.m. to 8:00 p.m. 7 days a week, including holidays 

Transit Centre

Forgot something on the bus?

Items found on Transit Windsor vehicles are catalogued and stored at Windsor International Transit Terminal, with the exception of bicycles and larger items, which are stored at Transit Centre. Items are kept for a period of 30 days. The City assumes no responsibility for passengers' belongings, which shall remain at all times the responsibility of passengers.

To find out if we have your article, please call 519-944-4111. If your item has been found, pickup arrangements will be discussed with our customer service department.

Travel Tips

For riders:

• Do not take public transit is you are feeling unwell or have any symptoms suggestive of COVID-19.
• Allow space to maintain physical distancing from each other and the driver. If the bus is too crowded, wait for the next one.
• Do not touch any surfaces in the bus shelter while you wait for the bus.
• Maintain a 2-metre distance from others while waiting for the bus.
• Allow passengers to exit the bus before you enter and keep a 2-metre distance at all times.
• Keep and use an alcohol based hand sanitizer to clean your hands before and after entering the bus.
• Avoid touching your mouth, eyes or nose with unclean hands. 
• Distance yourself from the driver and others while on the bus (2 metres/6 feet).
• Consider changing your commute time to less busy times.
• Consider other forms of transportation, such as walking or biking if reasonable.
• Maintain a log of the date, time and bus route in the event you need this information.
• Wearing a facial covering/non-medical mask in the community has not been proven to protect the person wearing the mask; however, it can be considered an additional measure you can take to protect others around you when physical distancing is not possible. Transit Windsor's mandatory mask policy remains in effect.
• Remember, wearing a mask is not a substitute for physical distancing and hand washing.

Cleaning and Sanitization

Transit Windsor has implemented an enhanced cleaning and sanitizing schedule.

• Buses: We have increased the frequency of bus cleanings, wiping down all hard surfaces, operator compartments and passenger seats using Oxivir, Virox, Sani-Q disinfectant solutions.
• Terminals: All hard surfaces in transit terminals are sanitized regularly on a daily basis. Cleaning and sanitizing schedules will be in place for the foreseeable future.

Transit Operator Equipment

• The safety of our operators and all Transit staff is our top priority.
• Transit operators and front-line staff are permitted to wear supplied face masks. This is a personal choice by the individual.
• Transit operators have received individual bottles of hand sanitizer for personal use on the job.