Transit Windsor COVID-19 Service Update
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Transit Windsor COVID-19 Service Update

Welcome back, and please do your part to stop the spread of COVID-19.

Use transit services for essential travel only (groceries, work, pharmacy, medical). Passengers must maintain a safe distance of  2 metres (six feet) from the operator and all other riders.

Reduced Service Update

Transit Windsor will be operating an enhanced "Sunday" service until further notice. Service levels are continuously being evaluated.

Effective Monday, May 4, 2020, Transit Windsor will be operating on a Sunday schedule throughout the 7-day week from Monday to Sunday.

  • All routes that normally operate on Sundays will be in service, except for the Central 3 West and the Tunnel Bus.
  • The LaSalle 25 will be operating 6 days a week from Monday to Saturday on the Saturday schedule.

Routes not in operation:

  • Central 3
  • Central 3 West
  • South Windsor 7
  • Lauzon 10
  • Parent 14
  • Tunnel Bus
  • Leamington LTW42

Click here for schedule information.

Bus Capacity and Physical Distancing

​Effective Monday, May 4, 2020, Transit Windsor has implemented the following measures to ensure physical distancing.

  • Busloads will be limited to half-seated capacity to accomplish physical distancing. Once a bus is half full, stops will be bypassed and the bus sign will display "Sorry ..This Bus is Full."
  • If a bus becomes over-crowded, passengers will be asked to get off. The bus will not leave the stop until this happens.
  • To ensure there is adequate distance between everyone on the bus, including employees, seats will have yellow tape and/or posters on them to block them off. Do not sit in these seats.

Please do your part to exercise physical distancing at all stops and on the bus. Do not get on a bus if it is already half full, and limit all non-essential travel.

Fares and Rear Door Boarding

​Effective Monday, May 4, 2020, fares are not required, and all passengers are asked to enter and exit the bus through the rear doors:

  • No fare payment will be required until further notice.
  • Passengers will embark and disembark from the rear doors only until further notice.
  • Passengers with accessibility needs may continue to use the front doors; one wheelchair passenger at a time may occupy this area.

Customer Service

Windsor International Transit Terminal 

Effective Monday, May 4, 2020 the Transit Windsor customer service located at 300 Chatham Street West will be open for customer support (no sales until further notice).

Hours of Operation:

Monday to Friday: 8:00 a.m. to 4:00 p.m.
Saturday and Sunday: Closed

Transit Centre

Effective Monday, May 4, 2020, the Transit Windsor customer service located at 3700 North Service Road will be open for customer support (no sales until further notice).

Hours of Operation:

Monday to Friday: 8:30 a.m. to 4:30 p.m.
Saturday and Sunday: Closed

Lost and Found

During the COVID-19 pandemic, as a precaution against the spread of coronavirus, lost and found items will be kept in storage. However, you can not retrieve any items at this time. Check back for updates. Thank you for your understanding. 

Travel Tips

For riders:

  • Do not take public transit is you are feeling unwell or have any symptoms suggestive of COVID-19.
  • Allow space to maintain physical distancing from each other and the driver. If the bus is too crowded, wait for the next one.
  • Do not touch any surfaces in the bus shelter while you wait for the bus.
  • Maintain a 2-metre distance from others while waiting for the bus.
  • Allow passengers to exit the bus before you enter and keep a 2-metre distance at all times.
  • Keep and use an alcohol based hand sanitizer to clean your hands before and after entering the bus.
  • Avoid touching your mouth, eyes or nose with unclean hands. 
  • Enter and exit through the rear door of the bus.
  • Distance yourself from the driver and others while on the bus (2 metres).
  • Consider changing your commute time to less busy times.
  • Consider other forms of transportation, such as walking or biking if reasonable.
  • Maintain a log of the date, time and bus route in the event you need this information.
  • Wearing a facial covering/non-medical mask in the community has not been proven to protect the person wearing the mask; however, it can be considered an additional measure you can take to protect others around you when physical distancing is not possible.
  • Remember, wearing a mask is not a substitute for physical distancing and hand washing.

Cleaning and Sanitization

Effective Monday, May 4, 2020, Transit Windsor has implemented an enhanced cleaning and sanitizing schedule.

  • Buses: We have increased the frequency of bus cleanings, wiping down all hard surfaces, operator compartments and passenger seats using Oxivir, Virox, Sani-Q disinfectant solutions.
  • Terminals: All hard surfaces in transit terminals are sanitized regularly on a daily basis. Cleaning and sanitizing schedules will be in place for the foreseeable future.

Transit Operator Equipment

  • The safety of our operators and all Transit staff is our top priority.
  • Transit operators and front-line staff are permitted to wear supplied face masks. This is a personal choice by the individual.
  • Transit operators have received individual bottles of hand sanitizer for personal use on the job.