Transit Windsor COVID-19 Service Update
Skip to main content Skip to navigation Skip to footer

Transit Windsor COVID-19 Service Update

Welcome back, and please do your part to stop the spread of COVID-19.

Use transit services for essential travel only (groceries, work, pharmacy, medical). 

Effective immediately, it is mandatory for Transit Windsor riders to wear a non-medical mask on buses, as well as at the Windsor International Transit Terminal.  Exemptions will be for children under the age of two and persons with disabilities or medical conditions that prevent a person from wearing a face mask.

The Ontario government and the local health unit recommend that anyone travelling on public transit wear a non-medical mask where physical distancing is hard to maintain.

With the requirement to wear a mask, Transit Windsor will remove some of the social distancing signs from seats, returning the busses to near normal capacity.  Only the front area behind the driver, which is reserved for a wheelchair/person with a disability, will remain closed to the other riders. Once a bus reaches 20 passengers, a sign will be displayed indicating, "Sorry, the bus is full," and it will pass normal stops. When possible, an additional bus will be inserted into service. 

Reduced Service Update

Transit Windsor will be operating an enhanced "Sunday" service until further notice. Service levels are continuously being evaluated.

Effective immediately, Transit Windsor will be operating on an enhanced Sunday schedule throughout the 7-day week from Monday to Sunday.

  • All routes that normally operate on Sundays will be in service, except for the Tunnel Bus.
  • The South Windsor 7 and the LaSalle 25 will be operating 6 days a week from Monday to Saturday on the Saturday schedule.

Routes not in operation:

  • Central 3
  • Lauzon 10
  • Parent 14
  • Tunnel Bus
  • Leamington LTW42

Click here for schedule information.

Bus Capacity and Physical Distancing

​Effective immediately, Transit Windsor has implemented the following measures to ensure physical distancing.

  • Only the front area behind the driver, which is reserved for a wheelchair/person with a disability will remain closed to other riders. Once a bus reaches seated capacity (20 passengers), a sign will be displayed indicating, "Sorry, the bus is full," and it will pass normal stops.
  • If a bus becomes over-crowded, passengers will be asked to get off. The bus will not leave the stop until this happens.
  • When possible, an additional bus will be inserted into service.

Please do your part to exercise physical distancing at all stops and on the bus. Do not get on a bus if it is already full, and limit all non-essential travel.

Fares and Rear Door Boarding

​Effective immediately, fares are not required, and all passengers are asked to enter and exit the bus through the rear doors:

  • No fare payment will be required until further notice.
  • Passengers will embark and disembark from the rear doors only until further notice.
  • Passengers with accessibility needs may continue to use the front doors; one wheelchair passenger at a time may occupy this area.

Customer Service

Windsor International Transit Terminal (WITT)

Transit Windsor customer service located at 300 Chatham Street West is open for customer support and sales.

Hours of Operation:
Monday to Friday: 8:30 a.m. to 7:00 p.m.
Saturday and Sunday: 8:30 a.m. to 4:00 p.m.
Civic Holiday, Monday, August 3, 2020:  8:30 a.m. to 4:00 p.m.

Transit Centre

Transit Windsor customer service located at 3700 North Service Road East is open for customer support and sales.

Hours of Operation:
Monday to Friday: 8:30 a.m. to 4:00 p.m.
Saturday, Sunday and statutory holidays: Closed

Lost and Found

Forgot something on the bus?

Items found on Transit Windsor vehicles are catalogued and stored at Windsor International Transit Terminal, with the exception of bicycles and larger items, which are stored at Transit Centre. Items are kept for a period of 30 days. The City assumes no responsibility for passengers' belongings, which shall remain at all times the responsibility of passengers.

To find out if we have your article, please call 519-944-4111. If your item has been found, pickup arrangements will be discussed with our customer service department.

Travel Tips

For riders:

  • Do not take public transit is you are feeling unwell or have any symptoms suggestive of COVID-19.
  • Allow space to maintain physical distancing from each other and the driver. If the bus is too crowded, wait for the next one.
  • Do not touch any surfaces in the bus shelter while you wait for the bus.
  • Maintain a 2-metre distance from others while waiting for the bus.
  • Allow passengers to exit the bus before you enter and keep a 2-metre distance at all times.
  • Keep and use an alcohol based hand sanitizer to clean your hands before and after entering the bus.
  • Avoid touching your mouth, eyes or nose with unclean hands. 
  • Enter and exit through the rear door of the bus.
  • Distance yourself from the driver and others while on the bus (2 metres).
  • Consider changing your commute time to less busy times.
  • Consider other forms of transportation, such as walking or biking if reasonable.
  • Maintain a log of the date, time and bus route in the event you need this information.
  • Wearing a facial covering/non-medical mask in the community has not been proven to protect the person wearing the mask; however, it can be considered an additional measure you can take to protect others around you when physical distancing is not possible. Transit Windsor strongly recommends passengers wear a mask while using Transit Windsor services.
  • Remember, wearing a mask is not a substitute for physical distancing and hand washing.

Cleaning and Sanitization

Transit Windsor has implemented an enhanced cleaning and sanitizing schedule.

  • Buses: We have increased the frequency of bus cleanings, wiping down all hard surfaces, operator compartments and passenger seats using Oxivir, Virox, Sani-Q disinfectant solutions.
  • Terminals: All hard surfaces in transit terminals are sanitized regularly on a daily basis. Cleaning and sanitizing schedules will be in place for the foreseeable future.

Transit Operator Equipment

  • The safety of our operators and all Transit staff is our top priority.
  • Transit operators and front-line staff are permitted to wear supplied face masks. This is a personal choice by the individual.
  • Transit operators have received individual bottles of hand sanitizer for personal use on the job.