COVID-19 Frequently Asked Questions
Where can I get the most up-to-date health information about COVID-19?
Who should I contact if I have questions about COVID-19 and testing?
What are the New Requirements for Masks/Face Coverings?
Please note, as the lead health agency for the region, the Windsor-Essex County Health Unit is responsible for the majority of public health rules and regulations in the current pandemic, not the City of Windsor.
For City of Windsor services and information, residents can call 311 between 8am and 4pm, Monday through Friday, or they can download the 311 app, email email@example.com or use www.311online.ca to send requests 24/7 (though responses will be processed at the hours noted above).
How can I report COVID-19 related complaints?
Note: The use of 9-1-1 is for emergency situations where someone is in immediate danger. If you are calling regarding a non-emergency complaint during business hours of Monday to Friday (stat holidays exempted) from 8:00 a.m. to 4:00 p.m., complaints regarding COVID-19 related issues in Windsor can be directed via telephone to 311.
Stop the Spread Business Information Line: 1-888-444-3659
Price Gouging Complaint Line: 1-800-889-9768
Where can I find community supports during the COVID-19 pandemic?
While we cannot provide a comprehensive list of supports in our community, a good first step is to call 211, Windsor-Essex’s help line for community programs and services. See 211 Ontario: How to access help during COVID-19. Here is a brief selection of services offered by our community partners:
Windsor-Essex Seniors Call Assurance Program provides meaningful connections for seniors in isolation due to the COVID-19 pandemic. Call 1-877-771-2677, Monday-Friday, 9:00 am to 4:00 pm.
If you or someone you know is a senior or person with a disability who doesn’t have the capacity to cook for themselves and requires a meal delivery of prepared meals, call the Windsor-Essex Food Helpline at 888-488-1578 for support (fees may apply).
Windsor-Essex Counselling Support Line offers help for anxiety, stress, fear and depression as the need for physical isolation in Windsor-Essex continues. Call 519-946-3277 or 1-877- 451-1055.
What is happening with eviction orders?
Please note: Landlord/tenant relations are not governed by the City of Windsor, but the Province of Ontario offers the information below. For the latest updates, please check the Landlord and Tenant Board website.
- In response to the evolving COVID-19 public health situation, no new eviction orders will be issued until further notice and sheriff's offices will postpone any scheduled enforcement of current eviction orders.
- The Landlord and Tenant Board (LTB) has reviewed the appropriate approach to conducting hearings and until further notice the LTB is suspending:
- All hearings related to eviction applications, unless the matter relates to an urgent issue such as an illegal act or serious impairment of safety; and
- The issuance of eviction orders, unless the matter relates to an urgent issue such as an illegal act or serious impairment of safety.
- Hearings related to eviction applications will not be scheduled at this time.
- Tenants must continue to pay rent while an eviction order is not being enforced.
Planning, Response and City Services
What are the changes to Transit Windsor's services?
- Pursuant to authority granted under the Emergency Management and Civil Protection Act, Windsor Mayor Drew Dilkens has ordered Transit Windsor to resume city service seven days a week on an enhanced “Sunday” schedule only, effective until at least July 26, 2020. Transit will be employing enhanced safety measures at this time.
- Windsor-Detroit Tunnel Bus has suspended operations as of March 19 until further notice.
- Effective May 4, The Windsor International Transit Terminal (300 Chatham Street West) and the Transit Centre (3700 North Service Road East) will be open for customer support (no sales until further notice).
See Transit Windsor COVID-19 Service Update for further details.
Are City recreation facilities closed?
All City of Windsor public facilities of a recreation nature (arenas, pools, museums, libraries and community centres) are closed. This change will remain in effect at least until further notice, consistent with Ontario Ministry of Education’s school closures.
Little River Golf Course will remain closed until further notice.
Are marinas and boat lauches open?
What's happening with the Provincial Offences (POA) Courts?
In order to contain the spread of the COVID-19 virus, The Chief Justice of Ontario has decided to cancel POA court dates until further notice
. Due to reduced services protocol in light of the COVID-19 pandemic, City Hall is closed to visitors until further notice, and this includes in-person Provincial Offences (POA) services. Please visit our Provinical Offences web page and the Ontario Court of Justice page for updated information and further details on available services.
Will the Ward 7 By-Election still take place?
In light of the ongoing COVID-19 pandemic and the rapid rate at which the situation is changing, City Clerk Valerie Critchley has declared an emergency under section 53 of the Municipal Elections Act, thereby postponing the Ward 7 by-election that was scheduled to take place on April 27, 2020. It should be noted, this is not an emergency declaration for the municipality under The Emergency Management and Civil Protection Act.
Can I donate medical supplies?
- Donations of medical supplies can be brought to the WFCU Centre drop-off location (8787 McHugh Street). Please bring donations to the Community Rink doors off the main parking lot where staff will direct you after a short screening process. The hours of operation are currently Mondays, Wednesdays and Saturdays from 10:30am to 2:30pm for the foreseeable future. See a complete list of supplies in need.
Will refunds be provided for memberships and programming?
Are City parks still open?
- Effective May 20, 2020, the City of Windsor has opened dog parks, some outdoor sports amenities, picnic sites, benches and shelters in parks and recreational areas.
- Effective May 19, 2020, the Province of Ontario announced modified restrictions to outdoor recreational amenities including the re-opening of tennis courts and limted use of outdoor sports fields if ready.
- Playgrounds, outdoor exercise equipment, outdoor pools, and some other amenities remain closed until further notice. View the updated list of what is closed and open in parks and recreational areas.
- Effective July 13, 2020, 7 of 9 splash pads in the City of Windsor will be re-opened. To adhere to new public health recommendations, splash pad areas will be enclosed using temporary fencing, and staff will be stationed on site to limit the number of individuals in the pad, as well as to periodically sanitize the features. Two splash pads will remain closed: Remington Booster Park and Kimmy Lucier (Mic Mac Park).
- Trails and green spaces remain open for walk-through purposes, but please observe social distancing.
- The City of Windsor wants to remind residents that social distancing restrictions, i.e. keeping 2 metres from others and avoiding gatherings of more than 5 people remain in place. This applies to all areas including fields, parks, sidewalks and open spaces.
Are public washrooms in parks open?
The following locations are currently open:
- Festival Plaza
- Charles Clark Square
The following park washrooms are opening May 22, 2020 in the afternoon:
- Jackson Park – Sunken Gardens
- Reaume Park
- Malden Park – Outside the Malden Park Visitors Centre
- Malden Park – Matchette Road
Is parking still being enforced?
In an effort to help small businesses, parking enforcement has been relaxed at on-street meters, but designated accessible spaces still require proper permits.
Enforcement continues in parking lots, and emergency access must always be maintained.
Complaints and abuse of time at meters will continue to be investigated and enforced. This means that you can not exceed the meter's maximum and park all day. Your vehicle will be marked, and ticketed if found to be abusing the time frames.
Plazas that remain open will be heavily enforced to keep accessible spots and emergency routes clear for those who need them.
All other residential parking restrictions will still be enforced at this time for safety and operational reasons. Follow the street signage in your area.
Is garbage and recycle still being collected?
While garbage and recycling collection are continuing as normal, we would ask that residents keep 6 feet away from collectors. Also, all garbage related by-laws still apply, i.e. must be in acceptable containers, can not be overflowing, must be under 44lbs, etc. Full details can be found on our Waste and Recycling page. Yard waste collection is continuing on its regular schedule, though we are expecting large volumes and may experience some delays.
Are the Public Drop-Off and Household Chemical Waste Depots open?
Is there any way to access libraries?
Can I still obtain a marriage licence or have a civil ceremony?
- City Hall is currently issuing marriage licences by appointment only for ceremonies taking place within 30 days. isit the Marriage Licences page for details.
- City Hall is now officiating outdoor wedding ceremonies limited to 10 attendees. Visit the Civil Marriage Ceremonies page for details.
- In order to obtain a marriage licence, book a ceremony or if you have any questions, please email firstname.lastname@example.org.
What City services can I access online?
Are City Council and committee meetings still taking place?
Due to COVID-19, City Council and committee meeting schedules may need to be changed. Please refer to the following resources to help stay on top of the latest updates:
Are the Windsor Endowment for the Arts (WEA) and Mayor’s Arts Awards proceeding?
- In an effort to offer support and recognition to local artists affected by COVID-19, the Windsor Endowment for the Arts (WEA) and the City of Windsor have agreed to proceed with the 2020 WEA awards and grants celebration, as well as the Windsor Mayor’s Arts Awards (MAAs).
- Mayor Drew Dilkens and Stephanie Barnhard, WEA President will co-host the virtual awards ceremony on Friday, May 22, 2020 at 1:30 p.m. WEA and the City will reach out to recipients directly to coordinate their participation in the virtual ceremony.
- See media release for full details.
What precautions can I take to protect from COVID-19?
- The precautions to protect yourself against COVID-19 are the same as those used to protect against common respiratory illnesses, such as the flu. There is currently no vaccine to prevent COVID-19.
- Members of the public are advised to take the usual measures to reduce the risk of transmission of respiratory illness, which include:
- Wash your hands often with soap and water or use an alcohol-based hand sanitizer.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are ill.
- Stay home when you are ill.
- Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage and wash your hands. If you don’t have a tissue, sneeze or cough into your sleeve or arm.
- Clean and disinfect objects and surfaces that are frequently touched.
- At this point in time, there is no need to wear any mask unless you are symptomatic or taking care of a suspect case of COVID-19. It is recommended that you follow usual health precautions above and follow the instructions provided by health care facilities.
What do I do if I or someone I know have to self isolate?
The Government of Canada and Public Health Ontario offer the following helpful resources for situations where self isolation is required:
How do you properly wash your hands?
- Wash your hands often with soap and water.
- To get properly germ-free hands, you need to lather them up with soap, and scrub for at least 20 seconds (about the time it takes to sing "Happy Birthday" twice) under clean, running water.
- Ensure to rub the front and back of your hands, and between fingers.
- Dry your hands properly, preferably with paper towel.
- Use alcohol-based hand sanitizer if soap and water are not available.
Will the City continue to expect my 2020 Property Taxes to be paid?
Additional details can be found in the media release on our website.
- Final property tax bills are being prepared and are expected to be mailed on or around July 20, 2020. The first instalment date has been delayed by one month to August 19, 2020.
- The second the third instalments dates are similar to prior years being September 16, 2020 and November 18, 2020.
- Pre-authorized payments plans (10 month plan) will commence in August 2020
How can I get caught up on my property tax payments?
- The City offers payment plan arrangements to assist property owners in bringing their account balance up to date.
- The City also offers a tax relief program for residents (conditions apply).
- To request assistance, e-mail email@example.com
How can I pay my property taxes without attending City Hall or my financial institution?
- Property tax payment can be made using these alterative methods:
- On-line via internet or telephone banking. Set up the City of Windsor as a bill payment using the Roll Number as the account number (15 digits that follow 37-39).
- One of three pre-authorized payment plans. Forms can be found on our Paying Your Taxes page and can be submitted electronically to firstname.lastname@example.org or faxed 519-255-7310.
- Mail a cheque to The City of Windsor – Taxation Dept 350 City Hall Square W. Ste 410, Windsor, ON N9A 6S1
- Courier a cheque to The City of Windsor Taxation Dept c/o 400 City Hall Square E. Windsor ON N9A 7K6 (Note to couriers: Please bypass the Service Canada lineup at 400 City Hall Square East, enter through the west entrance using the wheelchair access door and proceed straight to the first floor security desk.)
How can I get information about my property taxes?
- 311 is able to answer general property tax enquiries and will create a service request if a more detailed response is required. Information including the following can also be found using the MyProperty Tax e-service. Registration is required.
- You can access your account by clicking Sign In or Registration if you do not have an account.
- Services include:
- Review history of tax account
- Enrol in pre-authorized payment plan
- Request information or submit changes
What if I am selling or purchasing a property?
- Your lawyer should be advising our office at the time that the transaction has closed. Documents can be e-mailed to email@example.com or faxed 519-255-7310. Changes to ownership will be made as time permits.
How can I register for, change or cancel my pre-authorized payment plan?
What if I have made an overpayment or am expecting a refund?
- Generally, any amounts that result in a credit to your property tax are retained on your account to offset future taxes. Should you require a refund, a request in writing must be made and e-mailed to firstname.lastname@example.org. Refunds will be processed on an as needed basis.