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​COVID-19 Frequently Asked Questions

General information

Where can I get the most up-to-date health information about COVID-19?

Who should I contact if I have questions about COVID-19 and testing?

  • The majority of COVID-19 illnesses are mild. A clinician can help guide whether you will require further care or potential testing in person. Please use one of the following options:
    • Contact your primary care provider (for example, family doctor). Let them know that you have used this self-assessment tool​.
    • Contact Telehealth Ontario at 1-866-797-0000 and speak with a registered nurse. Let them know that you have used the self-assessment tool.

What are the requirements for masks/face coverings?

  • Effective August 19, 2020, a mask that covers the nose and mouth will be required in all indoor public spaces by order of the Mayor, pursuant to section 4(1) of the Emergency Management and Civil Protection Act, including places of business, community centres, places of worship, entertainment venues and any common-use areas within a multi-use dwelling (such as lobby, elevator, laundry rooms and corridors). Exceptions are made for children and those with underlying medical conditions and to comply with the Ontario Human Rights Code.
  • Find tips and more about masks on the Windsor-Essex County Health Units website.

How can I report COVID-19 related complaints?

  • For detailed information on this topic, please see the Health Unit's guide on reporting and complaints.
  • Note: The use of 9-1-1 is for emergency situations where someone is in immediate danger. If you are calling regarding a non-emergency complaint during business hours of Monday to Friday (stat holidays exempted) from 8:00 a.m. to 4:00 p.m., complaints regarding COVID-19 related issues in Windsor can be directed via telephone to 311.
  • Stop the Spread Business Information Line: 1-888-444-3659
  • Price Gouging Complaint Line: 1-800-889-9768

Where can I find community supports during the COVID-19 pandemic?

While we cannot provide a comprehensive list of supports in our community, a good first step is to call 211, Windsor-Essex’s help line for community programs and services. See 211 Ontario: How to access help during COVID-19. Here is a brief selection of services offered by our community partners:

  • Windsor-Essex Seniors Call Assurance Program provides meaningful connections for seniors in isolation due to the COVID-19 pandemic. Call 1-877-771-2677, Monday-Friday, 9:00 a.m. to 4:00 p.m.
  • If you or someone you know is a senior or person with a disability who doesn’t have the capacity to cook for themselves and requires a meal delivery of prepared meals, call the Windsor-Essex Food Helpline at 888-488-1578 for support (fees may apply).
  • Learn more about the new drive-thru food hub at the Unemployed Help Centre of Windsor Inc. with Mayor Drew Dilkens.
  • Windsor-Essex Counselling Support Line offers help for anxiety, stress, fear and depression as the need for physical isolation in Windsor-Essex continues. Call 519-946-3277 or 1-877-451-1055.

What is happening with eviction orders?

Please note: Landlord/tenant relations are not governed by the City of Windsor, but the Province of Ontario offers the information below. For the latest updates, please check the Landlord and Tenant Board website.

  • In response to the evolving COVID-19 public health situation, no new eviction orders will be issued until further notice, and sheriff's offices will postpone any scheduled enforcement of current eviction orders.
  • The Landlord and Tenant Board (LTB) has reviewed the appropriate approach to conducting hearings, and until further notice the LTB is suspending:
    • All hearings related to eviction applications, unless the matter relates to an urgent issue such as an illegal act or serious impairment of safety; and
    • The issuance of eviction orders, unless the matter relates to an urgent issue such as an illegal act or serious impairment of safety.
  • Hearings related to eviction applications will not be scheduled at this time.​
  • Tenants must continue to pay rent while an eviction order is not being enforced.

Planning, Response and City Services

What are the changes to Transit Windsor's services?

  • Protective barriers have been installed on all Transit Windsor buses. Transit Windsor returned to front-door boarding and fare collection as of October 26, 2020.
  • Riders are encouraged to board at the front door and exit at the rear door (with the exception of those with mobility needs who may exit at the front door). 
  • Fare media, including the re-loading of Transit Windsor Smart Cards is available at the Transit Centre (3700 North Service Road East) and Windsor International Transit Terminal (300 Chatham Street West). Capacity limits are in place, and all customers and vendors entering either facility are required to fill out a screening and contact tracing form. See Transit Windsor hours of operation.
  • The mandatory mask policy remains in effect indefinitely, and bus capacity will be limited to seated loads only (no standees) to allow for physical distancing on board.
  • Effective Tuesday, September 8, Transit Windsor began operating on an enhanced Saturday schedule, as well as offering secondary school extras, while adhering to public health guidelines to support the health and safety of drivers and riders alike. 

Are City recreation facilities closed?

  • On November 30, the City suspended all indoor recreational services in pools, arenas and community centres for a two-week period in an effort to stop the spread of COVID-19. Grey Zone restrictions will force the continued suspension of these services, which will be in place until such time as restrictions are downgraded.
  • In consultation with Windsor’s Medical Officer of Health, After-school programming in City facilities will close effective Monday December 14, 2020, which falls in line with the ordered closure of all elementary and secondary schools.  After School Programming will resume once the Health Unit directive on schools is lifted.
  • Tenants leasing space in City facilities for after-school programs will not be permitted to operate under the current restrictions.  Tenants leasing space to operate other businesses deemed “essential” by the Province will continue to have access to their space.

What's happening with the Provincial Offences (POA) Courts?

The POA courts are operating remotely, with the exception of trials, which have been administratively adjourned. Some in-person POA court services remain available by appointment only. For urgent requests, please email poa.tickets@citywindsor.ca. See our Provincial Offences web page and the Ontario Court of Justice web page for further information and updates.

Will refunds be provided for memberships and programming?

  • Windsor International Aquatic and Training Centre
    • Adventure Bay March Break memberships have been fully refunded.
    • .Fitness centre and aquatic memberships have been provided with a pro-rated refund/credit on account.
    • Guests who bought Splash Passes online with the intent to use them during March Break can receive a full refund – otherwise they do not expire as there is no specific date of use attached to them and they can use them in the future.
  • Community Centres
    • Programs/Rentals:
      As a result of the facility closures, all programs, classes, and/or events have been cancelled until at least January 15, 2021. The City of Windsor will provide you with a full refund or a credit on your account, whichever you would prefer. We appreciate your patience, as staff will be contacting program registrants and rental groups directly to discuss credit and refund options. If you have any immediate concerns or questions, please contact the facility directly.
    • Memberships:
      Customers with previously purchased memberships have been provided a prorated refund/credit for the time remaining on the membership.
    • Weddings:
      Unfortunately, due to the current closures, weddings have been cancelled until further notice. Full refunds for any payment given to the City of Windsor will be provided. Previously booked weddings occurring at City of Windsor facilities until January 15, 2021 should be aware that further cancellations might be required as the City of Windsor will be following all future advice of Ontario’s Chief Medical Officer of Health. Please contact the host facility for further information.
  • For a complete list of facilities and contact information, visit Facilities for Rent.

Are City parks still open?

  • Parks, trails, green spaces, playgrounds, outdoor sports courts and tobogganing hills remain open for informal recreation purposes, but users are asked to please observe social distancing. Provincial guidelines for gatherings must be observed.
  • Outdoor Skating Rinks will remain closed while the city is in the grey-lockdown stage of the pandemic.
  • Some washrooms that are in winterized buildings – Malden Park Visitor Centre, Riverfront at North Assumption Park, Caron Ave, Bistro/Dieppe, Festival Plaza, Charles Clark Square and Jackson Park – will remain open from 8:00am to 8:00pm daily.
  • The Parks Operations Department will make the necessary changes to snow removal in order to re-prioritize facilities that remain open for the delivery of services.

Are public washrooms in parks open?

Park washrooms will be closing for the season through October and early November. However, the following washrooms will remain available:

  • Malden Visitors Centre
  • Jackson Park - Queen Elizabeth II Sunken Garden
  • Reaume Park (weather permitting)
  • Ambassador Park
  • Caron Avenue
  • The Bistro
  • Charles Clark Square
  • Festival Plaza 

Hours of operation are 8 a.m. to 8 p.m. daily. However, some locations start to close as early as 7 p.m. as staff cycle through.

Is parking still being enforced?

  • While in the provincial grey COVID-19 protocol, meter parking is free for 15 minutes when using the Passport Parking App. This is an effort to help with take-out restaurant orders. The app can be used once every six hours.
  • With the exception of the free 15 minutes mentioned above, regular enforcement of parking at street meters continues as normal. Please follow the times laid out at the meters and on signage in municipal lots and garages, and pay the appropriate amount for the time you need to park.
  • Effective December 14, the Public Works Office at 1266 McDougall Street is closed to public entry and no longer providing in-person services, but other options remain in effect for customers. See below.
  • Services offered at 1266 McDougall Street include:
    • Parking penalty dispute forms may be found online or picked up from the appropriate mailbox in front of 1266 McDougall and may be returned in the same location.
    • For new or expired residential parking permits, please call 519-255-6298 for updated information.
    • Monthly pre-set parking lot fee payments will continue as normal. For new requests, please call 519-255-6247 for updated information.
  • Parking ticket payments can still be made online, mailed in or submitted through the secure front door mail slot at 1266 McDougall Avenue.
  • For more information, visit the parking enforcement page.

Is garbage and recycle still being collected?

  • While garbage and recycling collection are continuing as normal, we would ask that residents keep 6 feet away from collectors. Also, all garbage related by-laws still apply, i.e. must be in acceptable containers, can not be overflowing, must be under 44lbs, etc.
  • Please also note updated guidelines on the Essex-Windsor Solid Waste Authority's Safe Waste Management/COVID-19 page to help keep our workers protected while they perform this valuable service. General info can be found on our Waste and Recycling page. Yard waste collection is continuing on its regular schedule.
  • Public Drop-Off Depot will remain open at limited capacity to ensure social distancing.  Delays can be expected. The rodent program will continue; street sweeping program and litter bin collections are operating on a reduced service level; and special event services will not be offered.

Can I donate medical supplies?

  • Effective August 28, the donation centre located at WFCU Centre will no longer be accepting donations. The City of Windsor would like to say than you to all the residents and businesses that donated medical supplies when the COVID-19 pandemic hit our community. See news release, City says Thank You for Medical Donations.

Are the Public Drop-Off and Household Chemical Waste Depots open?

  • Solid Waste Drop-Off (3560 North Service Road East) reopened to the public on Tuesday, May 19, 2020.
    • Hours of Operation: Monday to Saturday 8:00am to 5:00pm.
    • The Public Drop-Off Depot will resume normal operations with acceptance of waste including couches, construction materials, electronics, etc.
    • Residents may bring items to the Household Chemical Drop-Off as of Tuesday, May 19, 2020.
    • The Reuse Centre will remain closed until further notice.
    • Bagged Garden Gold Compost will be on sale.
  • Note: COVID-19 Protocols
    • The site is staffed by essential service workforce, so strict adherence to COVID protocols will be maintained for the safety of workers.
    • Only residents who require service beyond their normal curbside collection should come to these sites, as excessive traffic and long wait times are expected.
    • Site may close early due to excessive volumes of traffic.
    • Debit/credit only - sites are cash-free. A vehicle without debit/credit will be turned away.

Is there any way to access libraries?

Can I still obtain a marriage licence or have a civil ceremony?

What City services can I access online?

  • The following online services can be found on the City of Windsor’s website by clicking this link: E-Services.

    • 311 Online - Complete a service request online for many city services.
    • ACTIVE Windsor - Info and registration for recreation and culture programs, rentals and memberships.
    • BizPaL - Everything you need to start a new business or renew existing permits and licences.
    • Building Permits - Apply for building permits and view their status.
    • Child Care Subsidy - Child care fee assistance for eligible families with children birth to 12 years old.
    • Council/Meeting Delegation - Submit delegation request for City Council and Standing Committee Meetings.
    • Dog Licence - Obtain or renew your annual dog licence.
    • Emergency Utility Cut Permits - Cut Permits Utility Companies Only.
    • My Property Tax - View your property tax account, make requests and provide updates.
    • Ontario Works Application - Apply for Ontario Works.
    • Open Data Catalog - Use municipal data to create and share resources from maps to apps and more.
    • Public Property Inquiry - View assessments, associated permits and violations.
    • Ticket Payment - Pay City of Windsor parking tickets and Provincial Offences Act (POA) tickets.

Are City Council and committee meetings still taking place?

Windsor City Council will return to a virtual only format for the next scheduled Council meeting on Monday, October 19, 2020.
Council and administration tested a combination of virtual and in-person meetings over the past few weeks, however, with the threat of a second wave of COVID-19, the benefits of in-person attendance for council meetings simply aren’t there right now.  This will be re-assessed on a meeting by meeting basis.
 

Please refer to the following resources to help stay on top of the latest updates:

​Precautions

What precautions can I take to protect from COVID-19?

  • The precautions to protect yourself against COVID-19 are the same as those used to protect against common respiratory illnesses, such as the flu. There is currently no vaccine to prevent COVID-19.
  • Members of the public are advised to take the usual measures to reduce the risk of transmission of respiratory illness, which include:
    • Wash your hands often with soap and water or use an alcohol-based hand sanitizer.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
    • Avoid close contact with people who are ill.
    • Stay home when you are ill.
    • Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage and wash your hands. If you don’t have a tissue, sneeze or cough into your sleeve or arm.
    • Clean and disinfect objects and surfaces that are frequently touched.
    • At this point in time, there is no need to wear any mask unless you are symptomatic or taking care of a suspect case of COVID-19. It is recommended that you follow usual health precautions above and follow the instructions provided by health care facilities.

What do I do if I or someone I know have to self isolate?

The Government of Canada and Public Health Ontario offer the following helpful resources for situations where self isolation is required:

How do you properly wash your hands?

  • Wash your hands often with soap and water.
  • To get properly germ-free hands, you need to lather them up with soap, and scrub for at least 20 seconds (about the time it takes to sing "Happy Birthday" twice) under clean, running water.
  • Ensure to rub the front and back of your hands, and between fingers.
  • Dry your hands properly, preferably with paper towel.
  • Use alcohol-based hand sanitizer if soap and water are not available.

Taxation FAQ


Will the City continue to expect my 2020 Property Taxes to be paid?

  • Final property tax bills have been prepared and mailed.  The first instalment date has been delayed by one month to August 19, 2020. If you have not received your bill by August 4, 2020 please call 311 or e-mail propertytax@citywindsor.ca    Due to interim tax relief measures that deferred the last interim instalment from April 15, 2020 to June 30, 2020, the first instalment date for the Final tax bill has been delayed by one month to August 19, 2020.   
    • The second the third instalments dates are similar to prior years being September 16, 2020 and November 18, 2020.  
    • Pre-authorized payments plans (10 month plan) will commence in August 2020 and will run through the month of December 2020.

How can I get caught up on my property tax payments?

  • The City offers payment plan arrangements to assist property owners in bringing their account balance up to date.  
  • The City also offers a tax relief program for residents (conditions apply).  
  • To request assistance, e-mail propertytax@citywindsor.ca​

How can I pay my property taxes without attending City Hall or my financial institution?

  • Property tax payment can be made using these alterative methods:
    • On-line via internet or telephone banking. Set up the City of Windsor as a bill payment using the Roll Number as the account number (15 digits that follow 37-39).
    • One of three pre-authorized payment plans. Forms can be found on our Paying Your Taxes page and can be submitted electronically to propertytax@citywindsor.ca or faxed 519-255-7310.
    • Mail a cheque to The City of Windsor – Taxation Department, 350 City Hall Square West, Suite 410, Windsor, ON  N9A 6S1

How can I get information about my property taxes?

  • 311 is able to answer general property tax enquiries and will create a service request if a more detailed response is required. Alternatively questions can be e-mailed to propertytax@citywindsor.ca. Information including the following can also be found using the MyProperty Tax e-service. Registration is required.
  • You can access your account by clicking Sign In or Registration if you do not have an account.
  • Services include:
    • Review history of tax account
    • Enrol in pre-authorized payment plan
    • Request information or submit changes

What if I am selling or purchasing a property?

  • Your lawyer should be advising our office at the time that the transaction has closed. Documents can be e-mailed to propertytax@citywindsor.ca or faxed 519-255-7310. Changes to ownership will be made as time permits.

How can I register for, change or cancel my pre-authorized payment plan?

What if I have made an overpayment or am expecting a refund?

  • Generally, any amounts that result in a credit to your property tax are retained on your account to offset future taxes. Should you require a refund, a request in writing must be made and e-mailed to propertytax@citywindsor.ca. Refunds will be processed on an as needed basis.

 

For general tax inquiries call 311 or email propertytax@citywindsor.ca.​​