Virtual Town Halls Reach over 3,600 Residents
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Virtual Town Halls Reach over 3,600 Residents

Five telephone meetings held over two weeks

During the past two weeks, 3,647 residents participated in five telephone-enabled town hall meetings hosted by Windsor Mayor Drew Dilkens and all members of Windsor City Council.

With the COVID-19 public health emergency limiting the opportunity for in-person gatherings, the annual ward meetings were re-imagined with support from Hamilton-based Prime Contact Group. Windsorites with a landline were automatically dialled, while mobile-only ward residents were required to pre-register to be able to participate in the virtual sessions. Mayor Dilkens and each of Windsor’s 10 council members were able to provide brief updates regarding neighbourhood-specific projects and activities. Residents were able to ask dozens of questions, and interactive surveys helped gather valuable information.

Public interaction and constituent feedback gathered during these town hall sessions will help inform upcoming municipal decisions by elected officials, while also helping to prioritize resident concerns heading into important 2021 municipal budget deliberations.

“We launched this as a result of the pandemic, but it helped us reach a much broader audience than the typical ward meeting,” said Windsor Mayor Drew Dilkens. “While we tend to get a few hundred participating in all ward meetings during a good year, over 3,600 this year is an amazing level of engagement. We probably hit a few individuals that would otherwise not have attended an in-person meeting, regardless of the current public health crisis.”

All recordings from the October 2020 virtual ward meetings are available on the City of Windsor’s YouTube channel (see below), and a summary of the survey results from each ward meeting is available as well.

These town halls are just one way that residents can engage with Mayor Drew Dilkens and City Council. To share concerns or ask specific questions, Windsorites can contact their elected officials directly.  

For more information on City activities or projects, visit or contact 311.

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