On 211 Day, residents are reminded to “Make the Right Call!”
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On 211 Day, residents are reminded to “Make the Right Call!”

Today is #211Day across North America. It’s a national public awareness initiative for the 211 information service.

Locally, 211 calls are handled by Windsor’s 311/211 Contact Centre, where staff responded to 20,780 calls to 211 and 138,477 inquiries to 311 in 2019.

Knowing what number to call for the right information is an important part of #211Day, as Canada does have several universal numbers, which people can sometimes find confusing:

  • 211 is the number that will connect you with trained specialists who can provide reliable information and referrals to community, government, health and social services, such as newcomer and immigration services; food banks; employment; housing and utility help; disability supports; health and mental health supports; and more.
  • 311 puts you in touch with the City of Windsor for information on municipal programs and services, such as garbage collection, property taxes and transit, or to report issues such as potholes, property standards violations or parking infractions.
  • 911 is used for a life-threatening emergency that requires police, fire or paramedics, when a person or property is in danger, or a crime is in progress.

On #211Day, residents are encouraged to “Make the Right Call” and access information on government, community based health and social services through 211. Residents can also search for services or more information on www.211ontario.ca.

Across Canada, 211 now reaches more than 26 million Canadians, including residents in Windsor and Essex County, providing free, confidential guidance for anyone experiencing life challenges.

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