City Services Reminder During Grey Lockdown

As of Monday, December 14, 2020, Windsor entered the grey or lockdown level on the provincial government’s COVID-19 public health measures chart, and City of Windsor services were modified accordingly to slow the spread of COVID-19.

While Windsor remains in lockdown for the foreseeable future, residents are still able to access much of what they need from the City via online options.

The City’s COVID-19 response web page, available at, has been updated with the temporary service impacts. The City encourages residents to use online means to access municipal services. Links to a number of online services are available on the City of Windsor’s website, under the E-Services tab.

Emergency services, including Windsor Police and Windsor Fire and Rescue, are not affected, as they continue to operate as normal to ensure the safety of our community. Transit Windsor bus service will continue at current operational levels with protective barriers and a mandatory mask policy in effect for the protection of both riders and drivers.

City facilities currently closed to the public include (but are not limited to) the following:

  • City Hall, 350 Windsor City Hall Square West
  • Parks and Recreation Main Office, 2450 McDougall Street
  • Parking Enforcement, 1266 McDougall Avenue

Service Ontario and Service Canada offices that are located in the 400 Building at 400 City Hall Square East will remain open at this time. Advanced screenings of all visitors to this location will be in effect. Visitors should be prepared to answer questions upon entry.

This continues to be an evolving situation, and we will update residents as new information becomes available. Visit for the latest information. We also have a list of Frequently Asked Questions that can help answer some questions you might have or might not have thought of.

Our community partners at the Windsor Essex County Health Unit also have an excellent website with information on the latest health advice and local information on COVID-19.

You can also call 311, download the 311 app, use 311 online or email The 311 Customer Contact Centre is open 8 a.m. and 4 p.m., Monday through Friday, holidays excluded.

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