311 Top Ten for 4th Quarter of 2018
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311 Top Ten for 4th Quarter of 2018

The City of Windsor’s latest Call Centre statistics show dirty yard and tree maintenance topping the list of service requests (SRs) for the 4th quarter of 2018.

There were 948 calls about dirty yards and 672 for tree maintenance. Both were down slightly from the 4th quarter of 2017 when there were 993 and 737 respectively.

“It’s nice to see the number of tree calls come down a little,” says City Forester Paul Giroux. “We’ve worked hard to get to all the urgent issues and as many of the proactive projects as possible, but there’s obviously still plenty of work to be done, and these calls help.”

Top 10 SRs - Fourth Quarter 2018

​Service Request Type ​# OF SRs
​Dirty Yard Complaint ​948
​Tree Maintenance ​672
​Garbage Not Collected ​590
​Building Condition Complaint ​403
​Rodent Extermination Program ​398
​Garbage Preparation Complaint ​383
​Transit Windsor ​334
​Bulk Item Pickup (Furniture)  ​321
​Tax Inquiry  ​282
​Yard Waste Not Collected  ​269

The 311 call centre deals with approximately 140,000 interactions each year and can be reached by calling 311, emailing 311@citywindsor.ca or texting to 311.

More statistics can be found in the open data section of the City of Windsor website.

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