Rider Guidelines
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Rider Guidelines

Rules and guidelines that make each bus ride easy and enjoyable for you and your fellow passengers.  We value your business and thank you for riding transit.  If you would like to provide feedback regarding our service, find out how to register a complaint or compliment.  

Benches & Bus Stops: 

  1. Please be advised that the benches throughout the City are privately owned.  Although most are placed at Transit stops, others are provided as rest stations for pedestrians. 
  2. To wait for a bus, ensure there is a yellow Transit sign designating the location as a bus stop.
  3. If waiting at a bus stop or shelter, you must stand up prior to the bus arriving, so the driver knows you wish to board the bus.

Boarding the Bus: 

  1. Please move to the back of the bus, to allow other passengers to board.  We do not like to leave anyone standing at the stop.
  2. Read the details about Priority & Courtesy Seating on buses.

Calling of Stops: 

  1. Our drivers will call a stop that has been requested by a passenger. 
  2. If you request a stop to be called, we recommended that you sit as close to the front as possible during your ride.

Conversations with Drivers: 

  1. Our drivers are trained professionals who are in their workplace when behind the wheel. 
  2. They are responsible for passenger, traffic and equipment safety; schedule adherence; and fare collection. 
  3. Please do not distract the drivers by engaging in conversations with them, other than Transit-related questions or business.
  4. Do not obstruct the driver's view.  Please remain behind the white line at the front of the coach at all times when the coach is in motion.

Courtesy and Wheelchair Seats:  

Please see Priority and Courtesy Seating. Read the rules and guidelines for Fully Accessible service.

Detours: 

Buses are not allowed to board or drop off passengers at bus stops in construction zones.

Firearms: 

Firearms are not allowed on board Transit Windsor coaches, even if cased and secured.

Getting Off the Bus: 

  1. Pull the stop request cord or press the button when the bus leaves the stop preceding the stop at which you want to get off.
  2. Always exit by the back door, and wait until the bus stops before stepping down into the stairwell.  
  3. Exceptions to exiting by the back door:
    • Persons requiring the ramp to exit
    • Persons having difficulty using the stairs may exit at the front, and request the driver to lower the bus to the curb.  The bus only "kneels" at the front door.
    • If snow conditions are such that you cannot alight safely from the rear door.

Carrying a backpackLarge Items: 

  1. If you are carrying a large item, such as a musical instrument or sports equipment (e.g. hockey bags, golf clubs, fishing rods, skis), please try to stow items under the seat, out of the aisle and as close to your seat as possible. 
  2. The rear of the bus is more spacious for this than the front. 
  3. Please do not use a seat for large bags or items if the bus is crowded, and be careful not to hit other passengers with large totes carried over the shoulder.  Backpacks should be removed to ensure you don't accidentally hit another passenger with the bag. 
  4. If you are not sure if the item you wish to bring on board is allowed, please call.
  5. Wagons are not allowed on board, regardless of the size.
  6. You may not bring any item on the bus that would either impede other passengers or cause a hazard to anyone on the bus.

Lost & Found: 

  1. Transit Windsor is not responsible for lost items. 
  2. Items that have been found are retained for 30 days.
  3. Passengers have lost their personal belongings or bus pass while riding the bus, may contact our office to find out if the item has been found.
  4. Please remember to complete the back of your bus pass with your name, address and telephone number.  This way, should you lose your pass, we can contact you, if the pass is found. 

Passenger Courtesy: 

  1. Always show common courtesy and respect to your fellow passengers.  
  2. Please move to the back of the bus to allow other passengers to board. We do not like to leave anyone standing at the stop. 
  3. Everyone on board is entitled to a comfortable and pleasant trip, so please do not yell, play music loudly or use offensive language. You could be asked to leave the bus.
  4. Eating or drinking is not permitted.
  5. Shirt and shoes must be worn.

Pets: 

  1. Passengers are permitted to board a bus with a small pet, provided the pet is secured in a proper pet carrier.
  2. The pet must remain in the pet carrier for the duration of the bus ride. 

Service Animals:

Working dog with halterWorking animals assist persons with disabilities in our community. A working animal is allowed on board under the following circumstances, and documentation must be presented if requested by the driver:

  • A harness or vest is in use. 
  • A letter is available from a physician or nurse verifying that the animal is required for reasons relating to the disability.

Smoking By-Law #113-2006:  

  1. Prohibits smoking in the workplace under provincial legislation and includes a ban on smoking in City vehicles. 
  2. Please extinguish any tobacco products prior to the bus opening the door, and exhale before stepping on board.

Strollers:

  1. The safest place for a young child while on-board a bus is in the arms of an adult.
  2. Passengers with strollers may wheel their child on-board while the child remains in the stroller.
  3. Parents should make sure that their child is secured using the restraint system of the stroller.
  4. When on-board, you can park the stroller with the child in the wheelchair accessible area when not in use, the brake/wheel lock of the stroller must be applied, and the adult is to hold the stroller securely while the bus is in motion.  If a wheelchair is to board the bus, the stroller must vacate the spot.  

 

Transit Windsor
3700 North Service Road East
Windsor, Ontario
Canada
N8W 5X2
Phone: For details inquiries, call 519-944-4111.  For general inquires, call 311.
Fax: 519-944-5121
Email: tw@citywindsor.ca