A 2-hour open window transfer. What does this mean?
- You will have 2 hours to travel in any direction using your transfer ticket, even if 2 or more buses are required to complete your trip.
- You must ask for a transfer ticket after paying your cash or ticket fare and before taking your seat.
- A transfer is not issued for a bus pass, from another transfer slip, or from a ride all day pass.
- Transfers are printed from the farebox and time stamped when issued. The expiry date/time is printed on the ticket, so the driver may verify if the transfer does not read properly and you believe the ticket is still valid.
- You may travel in any direction, on any route, and from any bus stop. You no longer have to travel in one continuous direction. For example, you may now take the bus to the store or your doctor's office, complete your business and take the same bus route back home.
- You no longer have to transfer at a designated "T" bus stop.
- Transfers are not applicable on the tunnel bus or special event service between Windsor and Detroit.
- Pass the transfer ticket through the bar code reader located in the top left side of the farebox, and do not feed the transfer into the bill module.
Note: In case of dispute, passengers are requested to pay the fare and call 311. For detailed inquiries, call 519-944-4111. When calling, please refer to your transfer ticket as it will have the bus number, route name, and expiry time/date printed on the ticket. You also need to provide the time, date and bus route on which the transfer would not work.
3700 North Service Road East
Phone: For detailed inquiries, call 519-944-4111. For general inquiries, call 311.