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Home > For Residents > Social Services > Ontario Works > Benefits - Mandatory and Discretionary

Ontario Works

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Benefits - Mandatory and Discretionary

Social assistance clients are eligible for a number of benefits. 

Mandatory Benefits - some examples: 

  • Prescription drug coverage - Clients are provided with a monthly Ontario Drug Benefit card which they take to their pharmacy.
  • Dental - Clients are provided with a dental card and they can submit this to their Dentist for dental coverage according to prescribed limits. Children receive full coverage.
  • Diabetic supplies, surgical supplies and dressings.

Eye Glasses & Eye Examinations:

  • The Ontario Health Insurance Plan (OHIP) covers the cost of eye exams for people under age 20 and people 65 years and over.
  • For each member of the benefit unit who is between the ages of 20 and 64, Ontario Works will cover the cost of routine eye examinations once in every 24-month period.
  • Adults between the ages of 20 and 64 who have medical conditions requiring regular eye examinations (i.e., treatments for infection, disease and injury) receive coverage for these eye examinations once in every 12-month period under OHIP.
  • Clients must produce their Ontario Health Card and social assistance drug card to be eligible for a no-cost examination.
  • Clients must submit a copy of their prescription to their caseworker. 
  • A purchase order is issued if eyeglasses are approved.  Restrictions apply.

Transportation Assistance:

  • Transportation assistance is available to social assistance clients for a monthly Transit Windsor bus pass, or other transportation expenses as a result of costs to participate in employment activities or to attend immigration hearings.  Clients must contact their caseworker to discuss their needs.
  • Transportation assistance is available to attend medical appointments that would exceed the amount of $15.00/month. Verification of monthly appointments is required.

Discretionary Benefits - some examples:

  • Employment related expenses.
  • Discretionary health related items (i.e., orthotics).  A letter may be required from the medical professional detailing the detriment to the person's health if the item being requested is not provided.  A decision respecting discretionary benefits is final when it is made and cannot be appealed.
  • Funeral and Burials.

The above information does not contain a complete list of available benefits. Clients who require assistance with an item should contact their caseworker to discuss what is available to them. Clients will be notified in writing if they are approved or denied a benefit. Denial of a mandatory benefit is appealable.

Contact Us:

In Windsor call 311 for general information.  For detailed inquiries call 255-5200.
Fax:  (519) 255-1011 or (519) 255-1503
Email:  socserv@city.windsor.on.ca

In Leamington call (519) 946-9988.
Fax:  (519) 322-3529 or toll free at 1-866-763-1222
Email:  socserv@city.windsor.on.ca

Document Drop-Off Locations:

Required documents or letters can be dropped off at any of the Customer Care Centres located in the various wards of the city.  Please visit our Customer Care Centres page for a listing of participating locations and hours of operation.