311 History

Baltimore, Maryland's Police Department implemented North America's first 311 system in 1996.
There are currently over 20 cities in North America using 311 services along with Motorola's Customer Service Request (CSR) Software.
In 2003, Windsor's Manager of Customer Service began researching the best practices of customer service in government.
In 2004, initial discussions began with Motorola about bringing 311 to Windsor.
In November of 2004, the Canadian Radio-television and Telecommunications Commission (CRTC) designated the number "311" for use across Canada for "non-emergency municipal" purposes.
In January of 2005, implementation began in Windsor.
Windsor entertained delegates from across the continent in June of 2006 when it hosted the Motorola 311 Symposium.