Flooding Support Services Update
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Flooding Support Services Update

Flood Collection Complete - Missed Homeowners to Call 311

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After weeks of hard work, extra help, extra trucks and a second dump location being added, collection crews in Windsor have now completed two full passes of the city.

“We have collected more flood damaged materials than ever before,” said Environmental Services Manager Anne Marie Albidone. “The amount is unprecedented but so too has the response been.”

The second complete pass will have collected the vast majority of materials, but there could be a few areas missed or where materials were taken to the curb after the trucks passed.  “We ask those residents whose pickups may have been missed to contact 311 between today, September 25, and Friday October 6,” said Albidone.  “Two weeks should be enough time to finish this off.” 311 staff will ask residents for details on anything left behind so the proper truck can be sent for pick-up.

Along with the end of citywide flood collection, the use of the temporary site on Walker road has ended and the site has been cleaned. Material collected this weekend was all taken to the regular depot on Central Avenue.

Yard waste collection will resume on its regular schedule in October.  Residents should check their collection calendars or call 311 for their collection day. The bulk furniture pick-up program will also resume the first week of October.

Ongoing Reminders:

City officials ask residents to ensure regular garbage follows the regular collection guidelines including weight limits and storage in hard sided containers. Only flood items that are already out in bags are exempt from the by-law.

Note: Flood damage pickup is for those who do not have a paid contractor working on their properties, as paid contractors are responsible for taking any damaged materials to the landfill.

Curbside Collection Preparation Details:

  • Roll carpet and padding in small bundles approximately 4’ in length.
  • Bundle, bag or place in pails/boxes any building materials such as pieces of drywall, baseboards.
  • Appliances must have doors removed or secured shut so they won’t be opened.
  • Collection crews will not pick up loose material. All loose items must be placed at the curb in garbage bags weighing no more than 20 kilograms (44 pounds).  Bags should not be stacked but rather placed side by side. The hard-sided garbage container by-law will be waived for flood collection. 
  • Keep household chemical waste, paint cans, and other chemicals in a separate pile.  They will be collected by a separate truck from the truck collecting flood items.
  • Place items to be collected in an orderly manner, side by side as much as possible.  Avoid piling items on top of each other.
  • Wherever possible, avoid parking vehicles in front of flood material. Collection crews require clear access to items set out for collection.

311’s hours of operation are Monday to Friday, 8 a.m. to 5 p.m.  311 can also be accessed online at www.311online.ca. Details on the Basement Flooding Subsidy Protection Program can also be found on the City website. We thank residents for their co-operation and patience during this time.

The 311 Call Centre had received 6,201 basement flooding reports both online and over the phone. The attached map from last week represents the flooding call distribution.

Helpful Links:

311 Online - To report basement flooding, call 311 or avoid wait times by visiting www.311online.ca.

Disaster Recovery Assistance Program (DRAP) for Ontarians - Help with emergency expenses and repair/replacement of essential property (Ontario Ministry of Municipal Affairs and Ministry of Housing). Call 1-844-780-8925 or email DisasterAssistance@Ontario.ca for more information.  NOTE:  There are two information sessions planned for homeowners to ask questions and receive information on disaster assistance.  They'll take place at the Caboto Club on Thursday September 28, 2017 from 2pm to 4pm and 7pm to 9pm.

Family Service Windsor Essex staff can also assist with the completion of DRAP applications and provide information regarding other possible community supports. Call 519-966-5010 during the day or toll free at 1-888-933-1831. Basement Flooding Protection Subsidy Program - City of Windsor financial subsidy to install a sump pump with sump pump overflow and/or backwater valve(s) and/or disconnect foundation drains from the floor drain.

Insurance Bureau of Canada - The Insurance Bureau of Canada (IBC) is advising residents affected by flooding in our region to contact the IBC Consumer Centre for guidance and information regarding flooding and next steps.

Christian Aid Ministries is available to help elderly, ill and low-income residents impacted by flooding to clean out their basements. Please contact 1-888-664-5867 and ask for extension 1.Samaritan's Purse International Relief Canada - Anyone who needs help to clean up a flooded home can call 1-844-547-2664. Opportunities for volunteers to sign up are coming soon. Learn more or donate: http://sampur.se/WindsorFlooding.​​

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