From the 311 call centre to our expanding Customer Care Centres to countless innovative projects in every department, the City of Windsor is making service simple and keeping it that way.

The SimpliCity program represents a commitment by the City of Windsor to streamline, simplify, consolidate, and enhance the services we provide, for the benefit of our residents and our staff.

• See a presentation about SimpliCity given by Manager of Customer Service Tom Malanfant:
  • Windows Media Format - High Bandwidth (41 MB)
  • Windows Media Format - Low Bandwidth (11 MB)
  • Simplicity Launch Quicktime Media Format - High Bandwidth
    (9Mb)

“Our City Council's blueprint for success has been based on these goals: corporate stability, the best possible service and accountability to residents, and competitiveness in the global market,” says Mayor Eddie Francis.  “The SimpliCity initiative is a key component in making this vision a reality.”

Winner of the 2006 E.A. Danby Award

• SimpliCity won the 2006 E.A. Danby Award, issued by the Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO). 
• The E.A. Danby Award, named in honour of AMCTO’s first president, recognizes and honours municipalities that have made an outstanding improvement in their own performance during the previous year, particularly in the areas of organisational performance strategy, structure and processes, information systems and human resources. 
• Learn more about AMCTO at www.amcto.com