Customer Care Centres are "satellite city halls" that offer a number of municipal services within recreation centres in all five wards of the city:

• Ward 1:  South Windsor Recreation Complex (2555 Pulford)
• Ward 2:  College Avenue Community Centre (3325 College Avenue)
• Ward 3:  Optimist Community Centre (1075 Ypres)
• Ward 4:  Gino A. Marcus Community Complex (1168 Drouillard Road)
• Ward 5:  Forest Glade Community Centre (3215 Forest Glade Drive)

Visit the link on the left to see to the Hours of Operation for all five centres.

Payment location for:

• Bus Pass Renewals
• Dog Licences
• Parking Tickets (within 20 days of issue date)
• Recreational Programming and Rentals

Accepted Payment Methods

• Payments are accepted by Debit, Visa, Mastercard and cash.

Pick-up location for:

• Activity Guides 
• Auto Show Transit Packages 
• Building Permit Applications
• Damage Claim Forms
• Driveway Approaches Permit Applications
• Driveway Approaches Front Yard Paving Permit Applications  
• Freedom of Information Request Forms   
• Property Tax Request for Reconsideration Form (see Ontario Fair Assessment System)
• Property Tax Preauthorized Payment Plan Applications
• Public Right-of-Way Driveway Permits Checklist
• Residential Garbage and Recycling Calendars
• Sewer Connection Information Request Forms 
• Social Services Clients Forms:
  • Application for Ontario Works Brochures, Bus Pass Applications, Change of Address Forms, Direct Bank Deposit Authorization Forms, Area Employment Agencies, Area Food Banks, Housing Resource Agencies, Income Reporting Statements, Job Search Forms, Notice to Caseworkers, Child Care Receipt Reporting Forms, School Attendance Forms
• Street and Alley Closing Request Forms  
• Transit Windsor: Bus Passes (full month only), One-Way Trip Tickets (Adult, Senior/Student,Tunnel, Tunnel Special Events) and Transit Monthly Bus Pass Gift Certificates.  Photo ID and Combo Passes (Adult & Tunnel) are not available at the Customer Care Centres.

Drop-off location for:

• City of Windsor Job Applications
• Damage Claim Submissions
• Freedom of Information Submissions (General Records)
• Property Tax Payments (cheque only in sealed envelopes)
• Social Services Clients Forms

Forest Glade Community Centre and College Avenue Community Centre began operating Customer Care Centres in 2005 to provide services in Windsor neighbourhoods. Three new centres were added in October 2006 at Gino Marcus Community Complex, Optimist Community Centre and South Windsor Receation Complex.

For general information call 311.

Parks and Recreation
2450 McDougall Street
Windsor, Ontario
Canada
N8X 3N6

Telephone: (519) 253-2300
Fax: (519) 255-7990
Email: parkrec@city.windsor.on.ca