Windsor’s Mayor and Council have launched a Concerned Citizen/Concerned Employee Hotline. The number is (519) 254-9357.

• The hotline has been put into place to enable citizens and City of Windsor employees to provide information on suspected frauds, waste and/or abuse of City assets in a private, confidential and anonymous manner at the caller's discretion. All callers will be protected under the Freedom of Information and Protection of Privacy Act as well as the City's Concerned Employee Policy.
  
  
• This hotline is intended for the gathering of information on fraud, waste, abuse and neglect of people or property. It is private, confidential, anonymous (if a caller so wishes), and operates under the Freedom of Information Act’s Protection of Privacy provisions.
  
  
• The Concerned Citizen/Concerned Employee Hotline is for use by either residents of the community or by City of Windsor employees.
  
  
• It is not intended for conducting everyday customer service discussions. It is also not intended for complaints of a general nature by employees about City Council or management, including complaints that are normally and properly handled by personnel, payroll or health and safety.
  
  
• For City employees, this hotline operates in conjunction with a Concerned Employee Policy as approved by City Council, which provides assurance to employees that the submission of complaints in good faith for investigation and the resolution of those complaints will be handled in an appropriate manner, providing protection to the employee making the submission. In terms of fraud, waste, abuse and neglect, this policy provides employees with an opportunity to express concern about another employee, any level of manager or supervisor.
  
  
• The Auditor General will receive and assess each complaint. The Auditor General is not part of City Administration but answers directly to the City Council Audit Committee and City Council. The Auditor General will decide whether an investigation is required, and if so, whether assistance by an external auditor is required. The Auditor General would then prepare any resulting confidential report to the Audit Committee with recommendations for City Council. If the Auditor General determines that the complaint is without merit, then he or she will advise the complainant and will take no further action. If the complainant is not satisfied, that person can bring the complaint directly to the Mayor or a City Councillor.