A citizen may submit a “Damage Claim” Form to Council Services, if they feel the City is responsible for the damage.

Claims should be submitted as soon as possible to Council Services (350 City Hall Square West), or a Customer Care Centre, within ten (10) days of the damage occurring.

Council Services administratively processes the claim and forwards it to the Risk Management division for review and assessment.

It is strongly recommended that as much as possible pertinent information gets submitted with the “Damage Claim” Form  (for example: pictures, estimates, and any receipts that may assist in assessing your claim).

If you do not receive a confirmation card or hear from the Risk Management department within approximately ten (10) business days after submitting the claim, you may contact the Risk Management division directly.

If a monetary decision is approved, the claimant will be contacted directly by the Risk Management division. This may take up to six (6) weeks.

View the Damage Claim Form (requires Adobe Reader)

For general information, call 311. For specific inquiries regarding submitting a damage claim, call:

Council Services Department
P.O. Box 1607, 350 City Hall Square, Room 203
Windsor, Ontario N9A 6S1
Canada
Phone: (519) 255-6222  Ext. 6368
Fax: (519) 255-6868

For specific information regarding the status of your previously submitted damage claim, call:

Risk Management Division
Phone:(519) 255-6100 Ext. 6195