To obtain more information on the status of your assistance cheque or direct bank deposit (DBD) you may contact the Interactive Voice Response System at 1-800-808-2268.

If you are not having your Ontario Works funds directly deposited into your bank account, we strongly urge you to arrange for direct deposit of your monthly assistance.  This method of payment is not only more efficient and secure, but it is also a more reliable and timely way for you to receive your funds.  Please discuss this option with your caseworker.

In Windsor call 311 for general information.  For detailed inquiries, call (519) 255-5200.
Fax:  (519) 255-1011 or (519) 255-1503
Email:  socserv@city.windsor.on.ca

In Leamington call (519) 946-9988.
Fax:  (519) 322-3529 or toll free at 1-866-763-1222
Email:  socserv@city.windsor.on.ca

Drop off at Customer Care Centres: 
Required documents or letters can be dropped off at any of the Customer Care Centres located in the various wards of the city.  Please visit our Customer Care Centres page for a listing of participating locations and hours of operation.